Maleah Masemer
West Chester
Summary
Dynamic student at Penn State University with established expertise at Mid Penn Bank, excelling in customer service and financial analysis. Has a comprehensive background in coordinating project activities, facilitating communication between teams, and ensuring timely project completion. Known for high productivity and efficient task completion.
Overview
1
1
year of professional experience
Work History
Project Support Specialist
Mid Penn Bank
West Chester
05.2025 - 08.2025
- Provide prompt, courteous assistance to customers with deposits, withdrawals, and account-related inquiries, ensuring a positive banking experience.
- Accurately process financial transactions while maintaining strict cash-handling protocols, and balancing drawers daily.
- Safeguard customer accounts by identifying potential fraud, and implementing bank security procedures to prevent unauthorized activity.
- Supported communication between departments to streamline project updates and information sharing.
Server
Buffalo Wild Wings
State College
01.2025 - 05.2025
- Assisted in training new servers on menu items and service standards.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Provided exceptional customer service in a fast-paced dining environment.
Bottle Shop Attendant/Bouncer
Sharkie’s
State College
09.2024 - 05.2025
- Ensure the safety of up to 30 patrons and two-five staff throughout the night.
- Protect the integrity of the bar while creating a calm and trusting environment to reduce liability.
- Address difficult customers to deescalate situations and encourage repeat business.
- Collaborated with team members to improve customer service experience.
Server
Anthony’s Coal Fire Pizza
Exton
05.2024 - 08.2024
- Served up to 60 restaurant patrons, and explained dietary preferences and food allergies to two to four kitchen staff.
- Earned exceptional customer service feedback through surveys.
- Handled cash and credit card transactions in a fast-paced restaurant environment.
- Handled guest inquiries and concerns with professionalism and care.
Education
Smeal College of Business - Accounting
The Pennsylvania State University
State College, PA05.2027
Skills
- Financial analysis
- Project management
- Customer service
- Data entry
- Team collaboration
- Accounting principles
- Cash handling
Campus Involvement
February 2025 - Present
Alpha Xi Delta, State College, PA, Active Member
- Raise money for THON through community service efforts such as auctions, blood and clothing drives.
- Contribute to a positive environment for 300 peers through social work and academic support.
January 2024 - September 2025
Trilogy, State College, PA, Active Member
- Raised money for a family with a child afflicted with pediatric cancer to aid Four Diamonds.
- Partner with Greek life organizations to support THON and improve the Penn State community.
Timeline
Project Support Specialist
Mid Penn Bank
05.2025 - 08.2025
Server
Buffalo Wild Wings
01.2025 - 05.2025
Bottle Shop Attendant/Bouncer
Sharkie’s
09.2024 - 05.2025
Server
Anthony’s Coal Fire Pizza
05.2024 - 08.2024
Smeal College of Business - Accounting
The Pennsylvania State University
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