Malek Bouazizi
Palermo
Summary
Dedicated and adaptable professional seeking to contribute strong communication and support skills within an international or development-focused environment.
Overview
2026
2026
years of professional experience
Work History
Design and Customer Care
Vistaprint
- Applied analytical and interpersonal skills when addressing customer needs.
- Communicated through emails, live chat, phone calls, and texts.
- Managed complaints, handover notes, inquiries, invoices, quotes, and client feedback.
Remote Merchant Assistant
MerchantWorld
08.2024 - Current
- Converted prospective merchants into partners through targeted sales assistance and onboarding support.
- Handled merchant inquiries and provided effective solutions to issues.
- Remote
Account Manager
Paypal Inc.
02.2023 - 09.2023
- Subcontracted by Transcom Inc. for identity verification, troubleshooting, and transaction disputes.
- Prepared handover documentation and managed daily workload.
- Assisted clients with inquiries and escalated debt appeals when necessary.
- Investigated discrepancies and updated customer records.
Customer Service Representative / Debt Collector
National Pen
09.2022 - 02.2023
- Assisted in the creation of print designs and layouts.
- Collected unpaid invoices from defaulters.
Marketing Intern
Bosphorus Trade Expo
06.2022 - 08.2022
- Conducted market research and analysis.
- Handled administrative duties and supported promotional events.
Education
Double Degree Master’s - Cooperation, Development and Migration
University of Palermo (UNIPA)
01.2025
Master - Migration Policy and Governance
University of Tunis El Manar – Higher Institute of Human Sciences of Tunis
06.2025
B.A. - English for Business Communication
University of Tunis – Institut Supérieur des Études Appliquées en Humanités de Tunis
06.2022
Skills
- Trilingual
- Research
- Typing (45 WPM)
- Interpersonal & Intrapersonal Skills
- Resourcefulness
- Adaptability
- Flexibility
- Analytical Skills
- Transparency
- Time Management
- Negotiation
LANGUAGES
Modern Standard Arabic (Fusha) — Native / Bilingual Proficiency
English — Native / Bilingual Proficiency
French — Full Professional Proficiency
Italian
Elementary (A2)
Spanish
Intermediate (B1)
Timeline
Remote Merchant Assistant
MerchantWorld
08.2024 - Current
Account Manager
Paypal Inc.
02.2023 - 09.2023
Customer Service Representative / Debt Collector
National Pen
09.2022 - 02.2023
Marketing Intern
Bosphorus Trade Expo
06.2022 - 08.2022
Master - Migration Policy and Governance
University of Tunis El Manar – Higher Institute of Human Sciences of Tunis
B.A. - English for Business Communication
University of Tunis – Institut Supérieur des Études Appliquées en Humanités de Tunis
Design and Customer Care
Vistaprint
Double Degree Master’s - Cooperation, Development and Migration
University of Palermo (UNIPA)
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