Malek Touhami
Philadelphia
Summary
Passionate Volunteer with experience in various types of outreach initiatives. Energetic individual with compassionate nature and drive to serve local community. Offers in-depth knowledge of community resources and energy to tackle challenging demands. Exemplary Volunteer offering telephone etiquette, social media knowledge, and interpersonal skills. Educated individual with desire to assist individuals. Brings outgoing personality and contagious positive nature. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer
Fifa-world-cup
Philadelphia
04.2025 - Current
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Provided guidance and support to fellow volunteers during their shifts.
- Attended weekly meetings to discuss progress and future initiatives.
- Developed appropriate treatment plans focusing on each individual's needs.
- Gathered opinions and support from grassroots supporters to solidify group position.
Call Center Representative
Saad's Halal Restaurant
Philadelphia
03.2025 - Current
- Assisted customers with menu inquiries and special requests.
- Managed incoming calls and directed them to appropriate staff members.
- Resolved customer complaints effectively and maintained a positive experience.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Trained new employees on call handling procedures and restaurant policies.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Maintained strong call control and quickly worked through scripts to address problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Developed effective working relationships with team members across multiple departments such as DoorDash, Uber Eats, and GrabHub
Digital Marketing Executive & Ads,Dropshipping
Freelacer
Algeria
01.2021 - Current
- )Developed targeted digital marketing campaigns across multiple channels.
- Managed social media accounts to enhance brand presence and engagement.
- Analyzed website traffic data to identify trends and optimize content strategy.
- Collaborated with graphic designers to create compelling marketing materials.
- Coordinated online advertising efforts using Google Ads and social media platforms.
- Researched new technologies that could benefit the organization's digital marketing efforts.
- Marketing & run ads for businesses (Fb Ads and Tk Ads, drop shipping
Freelancer
Fashion Model
Philadelphia
01.2020 - Current
- Modeled clothing for brands during runway shows and promotional events.
- Engaged in promotional activities for fashion campaigns on social media platforms.
- Adapted quickly to various styles, themes, and settings for diverse modeling projects.
- Created content for various websites, blogs, and social media accounts.
Supervisor
Valet Parking Service
Philadelphia
08.2024 - 01.2025
- Supervised daily operations of valet parking service for smooth vehicle flow.
- Trained new staff on customer service and safety protocols.
- Managed communication between drivers and valet staff for efficient service.
- Assisted in resolving customer complaints to maintain satisfaction levels.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Customer Service Associate
Batteries Plus Bulbs
Philadelphia
11.2023 - 05.2024
- Provided expert technical advice to customers by identifying specific power and lighting needs for various devices and vehicles.
- Managed high-volume phone inquiries, providing accurate price quotes and scheduling technical repair appointments.
- Collaborated with team members to enhance customer service experiences.
- Ensured store cleanliness and adherence to safety protocols daily.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Assisted customers with product selection and recommendations.
Education
Bachelor of Arts - Human Resources Development
DR Y.Fares University
Algeria02-2022
Associate of Applied Science - Business
Community College of Philadelphia
Philadelphia, PA03-2026
Internship - Costumer Service
Fifa Volunteer Program
Philadelphia, PA03-2026
Skills
- Digital marketing
- Customer service
- Team collaboration
- Event coordination
- Social media management
- Employee training
- Communication skills
- Volunteer coordination
- Flexible schedule
- Client relations strength
- Adaptability and dependability
- Relationship building
- Answering phones
- Friendly and outgoing
- Reliability and punctuality
- Volunteer orientation
- Decision-making
- Foreign language proficiency
- Computer skills
- Positive attitude
- Team leadership
- Empathy and patience
- Leadership qualities
- Attention to detail
- Marketing and promotion
- Problem-solving
- Verbal and written communication
- Multitasking and organization
Languages
English
Full Professional
Arabic
Full Professional
French
Limited
Spanish
Elementary
Certification
Honor Volunteering (Fifa Club World Cup 25 & Fifa World Cup 26)
Affiliations
Freelancer Fashion Modeling via Social Media
Timeline
Volunteer
Fifa-world-cup
04.2025 - Current
Call Center Representative
Saad's Halal Restaurant
03.2025 - Current
Supervisor
Valet Parking Service
08.2024 - 01.2025
Customer Service Associate
Batteries Plus Bulbs
11.2023 - 05.2024
Digital Marketing Executive & Ads,Dropshipping
Freelacer
01.2021 - Current
Freelancer
Fashion Model
01.2020 - Current
Bachelor of Arts - Human Resources Development
DR Y.Fares University
Associate of Applied Science - Business
Community College of Philadelphia
Internship - Costumer Service
Fifa Volunteer Program