Malia Schmidt
Johnstown
Summary
Experienced with leading team coordination efforts to ensure efficient workflow and communication. Utilizes organizational and interpersonal skills to manage schedules and resources effectively. Track record of fostering collaborative environment and meeting team objectives. Adept at workload balancing and implementing process improvements, enhancing efficiency and customer satisfaction. Committed to continuous learning and fostering collaboration, I leverage strong communication skills to drive team success and achieve organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Coordinator
Dunham's Sports
06.2025 - Current
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Worked with customer service to handle escalated customer issues.
- Implemented process improvements by evaluating existing workflows, identifying inefficiencies, and proposing actionable solutions.
Personal Care Assistant
The Villa Crest
04.2024 - 02.2025
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Prepared solutions, stains and reagents in accordance with standards.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
Manager
Richland Cinemas
06.2023 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Team Lead/Certified Trainer
Panera Bread
12.2021 - 06.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
History
University of Pittsburgh
Johnstown05-2025
Skills
- Passion for continuous learning
- Workload balancing
- Desire for efficiency
- Team motivation
- Problem-solving abilities
- Team communication and collaboration
- Reliability
- Computer literacy
- Continuous improvement
Certification
- PCA - Personal Care Aide
- Medicine Handling and Administration
- CPR
Languages
Spanish
Limited Working
Timeline
Team Coordinator
Dunham's Sports
06.2025 - Current
Personal Care Assistant
The Villa Crest
04.2024 - 02.2025
Manager
Richland Cinemas
06.2023 - 04.2024
Team Lead/Certified Trainer
Panera Bread
12.2021 - 06.2023
History
University of Pittsburgh
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