Malik Mitchell
Philadelphia
Summary
Veterinary Center Director and Practice Manager with expertise in managing multi-site operations and enhancing operational performance. Achieved key operational metrics in the trailing 18 months, including 16% COGs spend, 19% labor spend, 85% forward booking, and 83% client retention, contributing to six figures of operating EBITDA.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Center Director
Heart + Paw
01.2022 - Current
- Led daily operations of multiple sites, ensuring operational efficiency.
- Strategically leveraged key performance indicators, positively impacting operating EBITDA.
- Managed and developed multidisciplinary teams, fostering a culture of collaboration and professional development.
- Implementation of new tools, software, and platforms to drive operational excellence.
- Weekly payroll, supply ordering, inventory cycle counts, and center performance review.
Veterinary Assistant
Heart + Paw
01.2021 - 01.2022
Care Coordinator
Heart + Paw
01.2020 - 01.2021
Inventory Specialist
PetSmart
06.2019 - 01.2020
Client Service Representative
Banfield Animal Hospital
07.2017 - 01.2020
Customer Engagement Leader
Petsmart
06.2016 - 01.2020
Skills
- Multisite Operations Oversight
- KPI Optimization
- Profit and Loss Analysis
- Budget Procurement
- Collaborative Leadership
- Inventory Management
Accomplishments
DVM360's Practice Manager of the Year - Veterinary Hero
Heart + Paw Unsung Hero Award Recipient
Heart + Paw Collaboration Award Recipient
Heart + Paw Marketing Award Recipient
Heart + Paw Resiliency Award Recipient
Certification
- Leadership Actions and Their Effect On Veterinary Practice Culture
- Times Up! Why Poor Time Management is Crushing Your Career & What To Do Differently
- Take Out The Trash - Dealing With Toxic Teammates
- Critter Fixers Learning Lounge
DVM360 Practice Manager of The Year (2023)
The DVM360 Practice Manager of The Year Award is a a nationwide honor where one recipient is chose amongst 40-50 nominees. These nominees are considered "Veterinary Heroes" and are chosen dependent on the meaningful contributions made in the profession and those made in their respective community. I was nominated by my Executive Level leaders, operational leaders and peers due to my ability to lead a dynamic team, and achieve operational excellence.
Volunteer work
DVM360's Editorial Advisory Board
Timeline
Center Director
Heart + Paw
01.2022 - Current
Veterinary Assistant
Heart + Paw
01.2021 - 01.2022
Care Coordinator
Heart + Paw
01.2020 - 01.2021
Inventory Specialist
PetSmart
06.2019 - 01.2020
Client Service Representative
Banfield Animal Hospital
07.2017 - 01.2020
Customer Engagement Leader
Petsmart
06.2016 - 01.2020
Similar Profiles
Malik MitchellMalik Mitchell
Center Director at Heart + PawCenter Director at Heart + Paw
Valerie M Ayala-LeonValerie M Ayala-Leon
Veterinary Assistant at East Market Heart + PawVeterinary Assistant at East Market Heart + Paw
Kristen MarcouxKristen Marcoux
Veterinary Assistant at Heart + PawVeterinary Assistant at Heart + Paw
Shaquna CampbellShaquna Campbell
Lead Receptionist at Elite DentalLead Receptionist at Elite Dental
Danielle MancusoDanielle Mancuso
Field Sales Representative at Noble EnvironmentalField Sales Representative at Noble Environmental