Malik Pettus
McKees Rocks
Summary
Energetic and collaborative leader with strong ability to motivate and guide teams towards achieving common goals. Possesses deep understanding of strategic planning and conflict resolution, coupled with strong problem-solving and communication skills. Committed to driving team success through effective coordination and supportive leadership.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Squad Leader
RIP Security
07.2024 - Current
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
- Operated mobile Incident Command Center vehicle.
- Developed tailored training programs to address individual skill gaps, resulting in improved performance across the entire squad.
- Provided critical input to higher-level decision-makers during strategic planning sessions based on first-hand experiences from field operations.
- Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
- Maintained high morale within the squad by fostering a positive and supportive work environment.
- Assisted subordinates in setting achievable goals aligned with their career aspirations as well as organizational objectives, promoting both personal development and overall unit success.
- Provide private investigation services upon request.
- School Resource Officer
- School Security Supervisor
- Apart of daily operations team
- Apart of the Sales team
Customer service
PNC Bank
01.2015 - 06.2024
- Provide service for clients account information
- Concierge for PNC clients and employees
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Provided quality customer service to earn satisfaction ratings of 98%.
Access control
Allied Universal Security Services
03.2014 - 06.2024
- Monitor and patrol the post
- Sign visitors in and out of the buildings
- Interim supervisor
- Team lead
- Concierge for PNC
- Alarm monitor for alarms across the USA
- Managed physical security enhancements including access control systems, CCTV installations, and perimeter protection measures.
- Reduced incidents of trespassing by vigilantly monitoring surveillance cameras and access control systems.
Doctor appt scheduler
AHN(highmark)
02.2023 - 05.2023
- Team assistant lead
- Escalation line member - assist with any escalations that arise from customer service representatives
Unarmed guard
ST moritz security
01.2023 - 02.2023
- Team lead for guards if they had any questions or inquiries
Customer Service representative for Member Services
Aetna
05.2017 - 01.2018
- Discuss member benefits and claims inquiry
- Collect payments and help members find in network providers
- Claims adjustor
- Claims supervisor
- Claims team assistant trainer
Customer Service Rep
Convergy's
08.2016 - 05.2017
- Take inbound calls from customers regarding previous orders
- Placed on online and also process orders placed by email and Contact delivering drivers if the customer has not received their Order in an appropriate timeframe
Education
High School Diploma -
Urban Pathways
Pittsburgh, PA06-2012
Skills
- Computer skills
- Multitasking
- Communication skills
- Squad training
- Verbal and written communication
- Task prioritization
- Coaching and mentoring
- Motivational leadership
- Task delegation
- Issue resolution
- Equipment maintenance
- Reporting and data gathering
- Reporting and documentation
- Report writing
- Sound decision making
- Team leadership
- Squad leadership
- Assessing risks
- Training leadership
Certification
PA Act 235 certification
PA Act 67 certification
stop the bleed
CPR
Unarmed readiness
#6 rank in eligibility for City of Pittsburgh police academy
PA life insurance license
Timeline
Squad Leader
RIP Security
07.2024 - Current
Doctor appt scheduler
AHN(highmark)
02.2023 - 05.2023
Unarmed guard
ST moritz security
01.2023 - 02.2023
Customer Service representative for Member Services
Aetna
05.2017 - 01.2018
Customer Service Rep
Convergy's
08.2016 - 05.2017
Customer service
PNC Bank
01.2015 - 06.2024
Access control
Allied Universal Security Services
03.2014 - 06.2024
High School Diploma -
Urban Pathways
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