Malinda Rodger
Allentown
Summary
Dynamic Insurance Assistant with proven expertise in claims processing and customer service at Liberty Mutual. Adept at managing payment processing and maintaining meticulous documentation, enhancing team productivity through effective collaboration. Recognized for strong time management skills and a commitment to accuracy, ensuring optimal outcomes in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Insurance Assistant
Iqor
Allentown
03.2022 - Current
- Processed payments from clients for insurance premiums and other fees.
- Maintained accurate documentation of customer information according to company policy.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Insurance Assistant
Liberty Mutual
Allentown
01.2017 - 11.2017
- Reviewed claims to determine the percentage of the insured's liability in auto accidents.
- Obtained third-party carrier information, and filed first reports of loss.
- Initiated the subrogation process by issuing a demand to third-party carriers for monies paid out, and outsourced demands to collection agencies when the criteria for in-house collection were not met.
Education
Associate of Arts - Early Childhood Care And Education
Northampton Community College
Bethlehem, PA05-1992
Skills
- Claims processing
- Payment processing
- Data entry
- Customer service
- Team collaboration
- Time management
Affiliations
- Ladies Auxiliary for Bushkill Volunteer Fire Company where I have held numerous board positions with the most recent being the financial secretary.
- A member of the Staff Parish Relationship Comity with Covenant United Methodist Church
References
References available upon request.
Timeline
Insurance Assistant
Iqor
03.2022 - Current
Insurance Assistant
Liberty Mutual
01.2017 - 11.2017
Associate of Arts - Early Childhood Care And Education
Northampton Community College
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