Malissa Sanchez
Chambersburg
Summary
Dynamic and detail-oriented professional with a proven track record at Lowe's Home Improvement, excelling in customer service and teamwork. Adept at issue resolution and adapting to new systems, I consistently enhanced operational efficiency and customer satisfaction through effective communication and a commitment to quality. I am reliable and complete any jobs that is requested of me in a timely manner. I am able to learn new material and programs quickly and can adapt to any new changes.
Overview
16
16
years of professional experience
Work History
Fulfillment Associate
Lowes Home Improvment
Chambersburg, PA
12.2022 - 03.2025
- Maintained cleanliness and organization of work areas to enhance operational efficiency
- Collaborated with team members to streamline packaging processes for quicker fulfillment
- Adapted quickly to new tools and systems, improving overall workflow effectiveness
- Followed detailed instructions to fulfill customer orders accurately and promptly
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
Claims Processor
Onecall
Chambersburg, PA
12.2024 - 12.2024
- Reviewed documentation for accuracy, identifying discrepancies and resolving issues promptly.
- Managed workload and priorities to meet claims processing meet deadlines.
- Processed worker comp. claims efficiently, ensuring adherence to company policies and guidelines.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
Telemarketer
Solar Energy of Cherry Hill
Cherry Hill, NJ
05.2013 - 06.2013
- Led telemarketing campaigns to promote products, enhancing brand visibility and customer engagement.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Built relationships with customers using strong persuasion and active listening skills.
Resident Care Aide
The Woods
Camp Hill, PA
06.2013 - 05.2014
- Assisted residents with daily living activities, promoting independence and dignity.
- Fostered positive relationships with residents, improving overall satisfaction and engagement levels.
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
Baker
Murphy's Fresh Marketplace
Tabernacle, NJ
08.2009 - 06.2012
- Developed and refined bread and pastry recipes to enhance product quality and customer satisfaction.
- Conducted quality control checks on baked goods, ensuring consistency in flavor, texture, and presentation.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Education
Seneca High School
Tabernacle, NJ06-2011
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Customer service
- Flexible schedule
- Time management
- Friendly and courteous
- Excellent communication
- Detail-oriented
- Punctual and reliable
- Issue resolution
Languages
English
Full Professional
Timeline
Claims Processor
Onecall
12.2024 - 12.2024
Fulfillment Associate
Lowes Home Improvment
12.2022 - 03.2025
Resident Care Aide
The Woods
06.2013 - 05.2014
Telemarketer
Solar Energy of Cherry Hill
05.2013 - 06.2013
Baker
Murphy's Fresh Marketplace
08.2009 - 06.2012
Seneca High School