Malkolm Irving
Houston
Summary
Remote-ready customer support and operations professional with 7+ years of experience in fast-paced, high-accountability service environments. Background in fine dining and hospitality translates directly to exceptional customer service, issue resolution, multitasking, and clear communication under pressure. Proven ability to follow SOPs, meet SLA-style deadlines, document issues accurately, and deliver consistent, high-quality experiences. Actively seeking a fully remote role in Customer Support, Help Desk / Tier 1 Support, Operations, or Support Center environments.
Overview
4
4
years of professional experience
Work History
Customer Service & Operations Experience (Hospital
Vail Resorts Inc
01.2022 - 12.2025
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Hightower High School
Missouri City, TX06-2017
Skills
- Microsoft office
- Decision-making
- Self-Directed
- Quality assurance
- Training & Development
- Friendly, positive attitude
- Public speaking
- Customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 50 staff members.
Languages
Portuguese
Full Professional
Timeline
Customer Service & Operations Experience (Hospital
Vail Resorts Inc
01.2022 - 12.2025
High School Diploma -
Hightower High School