Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mallory Gentile

Mohnton

Summary

Accounts professional prepared for this role with strong background in managing receivables and billing processes. Known for team collaboration and delivering results in dynamic environments. Expertise includes invoice processing, payment tracking, and resolving discrepancies. Reliable, adaptable, and focused on achieving financial accuracy and efficiency.

Overview

6
6
years of professional experience

Work History

Accounts Receivable and Billing Specialist

Sheffield Furniture & Interiors
10.2022 - Current
  • Proactively identified potential issues in accounts receivable processes and recommended solutions for improvement, leading to enhanced operational efficiency.
  • Reduced overdue payments with consistent follow-up on outstanding invoices, improving overall collection rates.
  • Analyzed customer credit data to determine appropriate credit limits, minimizing risk exposure while supporting business growth.
  • Trained and mentored new accounts receivable team members, contributing to their professional growth and successful integration into the department.
  • Maintained strong client relationships through effective communication regarding account status, invoice inquiries, and payment arrangements.
  • Enhanced cash flow by ensuring timely and accurate invoicing for clients and maintaining up-to-date accounts receivable records.
  • Ensured timely application of cash receipts by reconciling daily bank deposits to customer accounts, maintaining accurate account records.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Utilized Microsoft Excel, QuickBooks software to manage invoices and payments.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Responded to customer concerns and questions on daily basis.
  • Monitored outstanding invoices and performed collections duties.
  • Maintained accurate records of customer payments.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.

Accounts Receivable Assistant

ABC Paper & Chemical
09.2020 - 08.2022
  • Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
  • Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
  • Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
  • Billed customers by sending statements and invoices via fax or email.
  • Developed strong relationships with clients, leading to improved communication and prompt payment of outstanding invoices.
  • Contacted past-due customers per month to collect tardy payments.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Front Desk Receptionist/Receptionist, Accounts Receivable

Acceletronics
02.2020 - 06.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Education

No Degree - Liberal Arts

Montgomery County Community College
Blue Bell, PA

High School Diploma -

West Mont Christian Academy
Pottstown, PA
06-2013

Skills

  • Payment tracking
  • Invoice processing
  • Accounting software proficiency
  • Cash application
  • Dispute resolution
  • Collections management
  • Accounts receivable reporting
  • Financial statement preparation
  • Customer service support
  • Microsoft Excel
  • Strong client relations skills
  • Collections
  • Account reconciliation
  • Customer service
  • Conflict resolution
  • Professional telephone demeanor

Timeline

Accounts Receivable and Billing Specialist

Sheffield Furniture & Interiors
10.2022 - Current

Accounts Receivable Assistant

ABC Paper & Chemical
09.2020 - 08.2022

Front Desk Receptionist/Receptionist, Accounts Receivable

Acceletronics
02.2020 - 06.2020

No Degree - Liberal Arts

Montgomery County Community College

High School Diploma -

West Mont Christian Academy

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Mallory Gentile