Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mallory Mayo

Glen Lyon

Summary

Dynamic server with a strong work ethic and expertise in point of sale operations at Josie's Frozen Custard and Italian Ice. Excelled in resolving customer complaints and fostering relationships, while ensuring compliance with health regulations. Skilled in addressing special dietary requirements, contributing to a positive dining experience for all guests.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Josie's Frozen Custard and Italian Ice
03.2021 - Current
  • Worked with the Square system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Cultivated warm relationships with regular customers.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Observed health code regulations and internal policies for cleaning and sanitizing.

Education

Bachelor of Science - Biological Sciences

Pennsylvania State University
University Park, PA
05-2026

Skills

  • Team member support
  • Food inspection
  • Point of sale operation
  • Sales expertise
  • Regulatory compliance
  • Calm demeanor
  • Special dietary requirements
  • Food safety practices
  • Strong work ethic

Certification

  • Certified Youth Mental Health Aid USA, National Council for Mental Wellbeing - 3/1/2023 - 3/1/2026

Timeline

Server

Josie's Frozen Custard and Italian Ice
03.2021 - Current

Bachelor of Science - Biological Sciences

Pennsylvania State University
Mallory Mayo