MALLORY POLLACK
Moosic
Summary
Ambitious Psychology student with a track record of academic excellence and leadership in high-pressure roles. Skilled in critical thinking and problem-solving, effectively balancing work and studies while delivering outstanding customer experiences. I am passionate about contributing to the mental health field through compassionate service and informed support. I recently graduated and am looking for experience in the mental health field.
Overview
1
1
year of professional experience
Work History
Host runner/ Barista
GAUCHO PARILLA ARGENTINA
Pittsburgh
09.2025 - 05.2026
- Delivered exceptional customer service, resulting in increased guest satisfaction.
- Greeted and seated guests promptly upon arrival.
- Provided menu information and answered customer inquiries.
- Coordinated with kitchen staff to ensure timely food delivery to guests.
- Managed multiple tasks in fast-paced environment, ensuring smooth operations.
- Effectively maintained a work and school balance
Sales associate/cashier
THE CHILDRENS PLACE
- Acquired in-depth understanding of product features and benefits to assist customers effectively
- Communicated actively with customers and team members to facilitate smooth operations and address inquiries
- Organized and restocked retail space to ensure product availability and enhance customer experience
Leadership role
MONTAGE MOUNTAIN SKI RESORT
- Directed crowd flow during events, enhancing safety and operational efficiency.
- Operated equipment to meet operational needs, ensuring timely support for event execution.
- Provided exceptional hospitality services to guests, ensuring comfort and satisfaction.
- Safety training and medical responses
Education
Bacherlors - Psychology
Point Park University
Pittsburgh, PA05-2026
Highschool diploma -
Riverside Junior/Senior High School
Taylor, PA01-2022
Skills
- Customer service
- Customer service orientation
- Time management
- Stress management
- Problem solving
- Critical thinking skills
- Environmental adaptability
- Communication skills
Professional Highlights
- GAUCHO PARILLA ARGENTINA, Host runner/Barista, Successfully multitask, Customer Service, Effectively maintain a work and school balance
- THE CHILDRENS PLACE, Sales associate/cashier, Knowledge of products, Organize and restock retail, Active communication with customers and team
- MONTAGE MOUNTAIN SKI RESORT, Leadership role, Managing crowd flow, Safety training and medical responses, Hospitality services, Efficiently operate equipment
Timeline
Host runner/ Barista
GAUCHO PARILLA ARGENTINA
09.2025 - 05.2026
Sales associate/cashier
THE CHILDRENS PLACE
Leadership role
MONTAGE MOUNTAIN SKI RESORT
Bacherlors - Psychology
Point Park University
Highschool diploma -
Riverside Junior/Senior High School