MALLORY POLLACK
SCRANTON
Summary
Motivated and adaptable professional with a strong record of academic achievement and leadership experience in fast-paced environments. Experienced in critical thinking, problem-solving, and providing exceptional customer service while successfully managing competing priorities. A collaborative communicator with a passion for learning, building relationships, and delivering results. Seeking an opportunity to apply my skills in a challenging and rewarding professional role with growth opportunities.
Overview
2027
2027
years of professional experience
Work History
Sales associate/cashier
THE CHILDRENS PLACE
- Acquired in-depth understanding of product features and benefits to assist customers effectively
- Communicated actively with customers and team members to facilitate smooth operations and address inquiries
- Organized and restocked retail space to ensure product availability and enhance customer experience
Leadership role
MONTAGE MOUNTAIN SKI RESORT
- Directed crowd flow during events, enhancing safety and operational efficiency.
- Operated equipment to meet operational needs, ensuring timely support for event execution.
- Provided exceptional hospitality services to guests, ensuring comfort and satisfaction.
- Safety training and medical responses
Host runner/ Barista
GAUCHO PARILLA ARGENTINA
Pittsburgh, Pennsylvania
09.2025 - 05.2026
- Delivered exceptional customer service, resulting in increased guest satisfaction.
- Greeted and seated guests promptly upon arrival.
- Provided menu information and answered customer inquiries.
- Coordinated with kitchen staff to ensure timely food delivery to guests.
- Managed multiple tasks in fast-paced environment, ensuring smooth operations.
- Effectively maintained a work and school balance
Education
Bacherlors - Psychology
Point Park University
Pittsburgh, PA5 2026
Highschool diploma -
Riverside Junior/Senior High School
Taylor, PA1 2022
Skills
- Customer service
- Customer service orientation
- Time management
- Stress management
- Problem solving
- Critical thinking skills
- Environmental adaptability
- Communication skills
Professional Highlights
- GAUCHO PARILLA ARGENTINA, Host runner/Barista, Successfully multitask, Customer Service, Effectively maintain a work and school balance
- THE CHILDRENS PLACE, Sales associate/cashier, Knowledge of products, Organize and restock retail, Active communication with customers and team
- MONTAGE MOUNTAIN SKI RESORT, Leadership role, Managing crowd flow, Safety training and medical responses, Hospitality services, Efficiently operate equipment
Timeline
Host runner/ Barista
GAUCHO PARILLA ARGENTINA
09.2025 - 05.2026
Leadership role
MONTAGE MOUNTAIN SKI RESORT
Highschool diploma -
Riverside Junior/Senior High School
Sales associate/cashier
THE CHILDRENS PLACE
Bacherlors - Psychology
Point Park University