Mallory Watts
Philadelphia
Summary
Highly adaptable and customer-focused professional with diverse experience in customer service, hospitality, and front desk operations. Proven ability to deliver exceptional service, train new employees, and thrive in fast-paced environments. Known for strong interpersonal skills, positive attitude, and commitment to ensuring smooth operations and customer satisfaction. Eager to bring strong problem-solving and multitasking skills to new challenges.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
City Fitness
01.2024 - Current
- Greet members and assist with new member onboarding, including guiding them through intake forms and class scheduling
- Answer phone inquiries and assist members with various requests or direct them to the appropriate department
- Process transactions, handle cash, and ensure smooth check-in/check-out processes
- Maintain a welcoming atmosphere and address any concerns or issues promptly to enhance member satisfaction
Server
Cantina Feliz
01.2023 - Current
- Provide high-quality service by greeting and assisting guests, taking orders, and ensuring a positive dining experience
- Train new servers, providing guidance and feedback to help them succeed in the fast-paced environment
- Regularly receive positive feedback from trainees and supervisors for leadership and teamwork
Server
Yuki Sushi
01.2021 - 01.2023
- Provided excellent customer service by taking orders, delivering food and beverages, and checking in with customers
- Managed takeout orders, reservations, and handled cash transactions efficiently
- Excelled in high-pressure situations, maintaining focus and productivity during understaffed or high-volume periods
- Built positive relationships with regular customers, fostering loyalty and repeat business
Server / Cashier
Native Foods
09.2018 - 06.2019
- Assisted customers by taking orders, serving food, and handling transactions at a fast-paced vegan restaurant
- Responsible for food preparation, stock management, and maintaining cleanliness in dining and kitchen areas
- Demonstrated flexibility by adapting to various tasks as needed, including creating desserts and ensuring smooth operation
Education
Business Associate's Degree - In Progress
Community College of Philadelphia
High School Diploma -
Radnor High School
01-2017
Skills
- Customer Service Excellence
- Multitasking & Time Management
- Team Leadership & Training
- Problem-Solving & Adaptability
- Tech-Savvy
- Time management
- Listening skills
- Guest relations
- Cash handling
- Front desk management
- Credit and cash payments
- POS systems
Additional Information
Highly motivated, hard-working, and dedicated to fostering positive environments. Thrive in fast-paced, customer-facing roles. Eager to contribute to an organization that values teamwork, growth, and professional development.
Timeline
Front Desk Associate
City Fitness
01.2024 - Current
Server
Cantina Feliz
01.2023 - Current
Server
Yuki Sushi
01.2021 - 01.2023
Server / Cashier
Native Foods
09.2018 - 06.2019
Business Associate's Degree - In Progress
Community College of Philadelphia
High School Diploma -
Radnor High School
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