MAMIE BOGGS
Karns City
Summary
Dynamic retail leader with extensive experience at Walmart, excelling in operational management and staff training. Proven track record in enhancing sales performance through strategic marketing initiatives and effective inventory control. Adept at fostering team collaboration and driving process improvements, resulting in increased customer satisfaction and operational efficiency.
Experienced management professional with robust background in team leadership and operational efficiency. Known for strong collaboration, adaptability, and consistently achieving results. Skilled in strategic planning, conflict resolution, and performance optimization. Recognized for reliability and keen ability to meet evolving needs with composure and effectiveness.
Experienced with team leadership, operational efficiency, and strategic planning. Utilizes advanced problem-solving to enhance productivity and resolve conflicts effectively. Track record of fostering collaboration and achieving significant results.
Knowledgeable Co-Manager with solid background in overseeing daily operations and ensuring efficient workflow. Successfully led multiple teams to achieve project milestones ahead of schedule. Demonstrated expertise in team management and problem-solving.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
Co-Manager
Rural King
01.2018 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Managed inventory levels, optimizing stock availability to meet customer demand.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Coordinated scheduling and staffing to align with peak business hours and seasonal trends.
- Conducted performance evaluations, providing constructive feedback to team members for growth.
- Developed promotional strategies that increased product visibility and sales performance.
- Collaborated with upper management on strategic planning initiatives for store enhancements.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
- Approved regular payroll submissions for employees.
- Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
- Implemented loss prevention measures, reducing instances of theft and improving store security.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined operational workflows to enhance productivity and reduce processing times.
- Led cross-functional teams in implementing process improvements and efficiency initiatives.
Assistant Store Manager
Walmart
04.2010 - 02.2017
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and service quality.
- Analyzed sales data to identify trends and implement strategies for revenue growth.
- Managed inventory control processes, optimizing stock levels to reduce waste.
- Led initiatives to enhance store presentation, resulting in improved customer engagement.
- Collaborated with upper management on strategic planning and execution of promotional events.
- Resolved customer inquiries and complaints effectively, contributing to increased satisfaction ratings.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Store Manager
K-Mart Department Store
05.2007 - 08.2009
- Developed scheduling systems that improved staff productivity and customer service efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Collaborated with upper management on strategic planning and execution of promotional events.
- Resolved customer inquiries and complaints effectively, contributing to increased satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Education
Associate of Science - Business Administration And Management
BC3
Butler, PA05-2014
Skills
- Operational management
- Staff training
- Inventory control
- Performance evaluation
- Customer service
- Budget management
- Sales analysis
- Process improvement
- Scheduling optimization
- Loss prevention
- Conflict resolution
- Team leadership
- Marketing strategies
- Compliance monitoring
- Employee recruitment
- Financial tracking
- Workflow efficiency
- Cross-functional collaboration
- Safety compliance
- Staff management
- Staff development
- Business development
- Decision-making
- Staff training and development
- Cross-functional teamwork
- Strategic planning
- Task delegation
- Policy implementation
- Project planning
- Time management
- Budget control
- Performance management
- Expense tracking
- Operations management
- Documentation and reporting
- Schedule preparation
- Performance evaluations
- Goal setting
- Sales management
- Business administration
- Expectation setting
- Shift scheduling
- Customer relationship management (CRM)
- Clear communication
- Verbal and written communication
- Relationship building
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Regulatory compliance
- Computer skills
- Skype
- Teamwork and collaboration
- Customer relationship management
- Employee coaching and mentoring
- Onboarding and orientation
- Professional and courteous
- Employee development
- Training and development
- Managing operations and efficiency
- Problem resolution
- Human resources management
Timeline
Co-Manager
Rural King
01.2018 - Current
Assistant Store Manager
Walmart
04.2010 - 02.2017
Assistant Store Manager
K-Mart Department Store
05.2007 - 08.2009
Associate of Science - Business Administration And Management
BC3