Mamoudou Tounkara
Philadelphia
Summary
Leader whose ready to learn that's the main thing! Offering a positive attitude and genuine interest in helping others, ready to thrive in any environment. Bringing ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication, problem-solving skills and progress as an individual.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ross Stores
06.2023 - 04.2025
- Work effectively in fast-paced environments and organization.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhance customer loyalty by offering personalized solutions tailored to individual needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Develop rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Economics
Drexel University
Philadelphia, PA06-2029
Skills
- Leadership and Innovator
- Deep Emotional Intelligence
- Excellent Communication Skills
- Critical thinking and Problem Solving
- Recordkeeping and Organization
- Data collection/Data entry
- Adaptability
- Relatability
- Technical support
- Information security
- Recordkeeping
- Spreadsheets
Affiliations
- Red Cross
- Thrive Program at Drexel
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- HUGE Philadelphia Sports Fan
- Gym Workouts
- Team Sports
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Developing software, websites, and apps in various programming languages
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Music
- Fashion
- Working with my hands and fixing things
- Cooking
- Playing Sports
Timeline
Customer Service Representative
Ross Stores
06.2023 - 04.2025
Bachelor of Science - Economics
Drexel University
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