Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Manda Regan

Bridgeville,PA

Summary

Dedicated and experienced professional with a strong background in customer service and healthcare administration. Proven ability to deliver exceptional customer experiences while ensuring compliance with regulations and maintaining high standards of efficiency. A passion for helping others, combined with meticulous attention to detail, positions as a valuable asset to any team. Committed to fostering positive relationships and enhancing operational effectiveness in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Gas Station Attendant

Kwik Fill
02.2025 - 09.2025
  • Assisted customers with fuel dispensing, product inquiries, and locating items.
  • Verified customer age for age-restricted purchases, ensuring compliance with legal regulations.
  • Managed cash handling responsibilities with accuracy and attention to detail.
  • Provided exceptional customer service by addressing inquiries and concerns in a professional manner.
  • Ensuring foods are cooked to proper temperature for food safety
    Prepared food items following standardized recipes and portion sizes.
  • Maintained cleanliness and organization of the forecourt, store, and restrooms.
  • Operated fuel dispensers and ensured compliance with safety regulations.

Patient Success Specialist (Natera)

Barrett Business Services Inc
06.2024 - 10.2024
  • Maintaining compliance for HIPAA
  • Answering Inbound phone calls using proper phone etiquette
  • Providing customer service
  • Maintaining required company metrics
  • Reviewing explanation of benefits for claims processed by medical insurance
  • Updating corrected insurance information

Overnight Stocker

Walmart
08.2022 - 11.2022
  • Replenished stock in an efficient and organized manner to ensure products were readily available for purchase.
  • Managed inventory levels to prevent stockouts and optimize product availability for customers.
  • Created visually appealing merchandising displays to attract and engage customers.
  • Utilized exceptional customer service skills to address inquiries, resolve issues, and ensure overall satisfaction.

Patient Financial Service Representative

NextCare Holdings
05.2017 - 01.2020
  • Maintaining compliance for HIPAA
  • Answering Inbound phone calls using proper phone etiquette
  • Providing customer service
  • Maintaining required company metrics
  • Collecting payments from patients
  • Reviewing explanation of benefits for claims processed by medical insurance
  • Updating corrected insurance information

Customer Service Representative

NextCare Holdings
12.2014 - 05.2017
  • Maintaining compliance for HIPAA
  • Answering Inbound phone calls using proper phone etiquette
  • Providing customer service
  • Providing clinic locations to patients Scheduling patients using ClockWise
  • Maintaining required company metrics

Education

Associate's degree - Administration of Justice Studies

Mesa Community College
12.2021

Skills

  • Problem-Solving
  • Patient Advocacy
  • Computer Literacy
  • Time Management
  • Microsoft Outlook
  • Healthcare
  • Active Listening
  • Contact Centers
  • Customer Experience
  • Payments
  • Laboratory Information Management System (LIMS)
  • Salesforce Production
  • Note Taking
  • Explanation of Benefits
  • NextGen
  • Customer relations
  • Analytical thinking
  • Cleaning and sanitation
  • Teamwork and collaboration

Websites

Timeline

Gas Station Attendant

Kwik Fill
02.2025 - 09.2025

Patient Success Specialist (Natera)

Barrett Business Services Inc
06.2024 - 10.2024

Overnight Stocker

Walmart
08.2022 - 11.2022

Patient Financial Service Representative

NextCare Holdings
05.2017 - 01.2020

Customer Service Representative

NextCare Holdings
12.2014 - 05.2017

Associate's degree - Administration of Justice Studies

Mesa Community College

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Manda Regan