Mandi Martin
Lititz
Summary
Dynamic customer service professional with a proven track record at Richelieu Hardware, enhancing customer satisfaction through efficient service and streamlined processes. Skilled in multitasking and proficient in Word and Excel, I excel at resolving inquiries and fostering positive interactions, ensuring a seamless experience for clients and colleagues alike. Growing up in the district, I am familiar with the area, and having driven school bus, I have the knowledge on being on the other side of transportation.
Overview
19
19
years of professional experience
Work History
Customer Service
Richelieu Hardware
06.2022 - Current
- Enhanced customer's satisfaction by providing efficient and professional customer service.
- Streamlined customer service processes for increased efficiency and effectiveness.
- Delivered exceptional customer service, addressing guest concerns promptly and professionally.
- Worked with customer's to order their kitchens.
- Compared different vendors for better pricing.
- Keep spreadsheets to track quotes and orders.
School Bus Driver
Raymond E Groff Inc
06.2011 - 08.2022
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
Customer Service
Blue Ridge Communications
12.2005 - 08.2011
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted incoming customers and provided reliable, friendly customer service.
- Handled high volume calls.
- Data entry
- Troubleshooting
Education
GED -
Warwick School District
LititzSkills
- Excellent customer service
- Customer service and support
- Customer service background
- Multitasking
- Word and Excel
- Knowledge of the district
- Familiar with the area
Timeline
Customer Service
Richelieu Hardware
06.2022 - Current
School Bus Driver
Raymond E Groff Inc
06.2011 - 08.2022
Customer Service
Blue Ridge Communications
12.2005 - 08.2011
GED -
Warwick School District
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