Overview
Work History
Education
Skills
Timeline
Generic

Mandy Adams

Hughesville

Overview

26
26
years of professional experience

Work History

Inside Sales - Budget Blinds

Springs Window Fashions, LLC
11.2005 - Current
  • Answered franchisees questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Hosted several Zoom product courses, assisted with online entry and coaching to increase franchisees confidence with their brand, Signature Series.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods. Managed the onboarding process for Budget Blinds for several years, from application throughout their first year.
  • Used CRM software to maintain detailed contact logs and account records.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Collaborated with field sales representatives, marketing and other departments to generate leads and close sales. Always willing to share feedback and creative ideas to help improve our service, products and support.
  • Built strong relationships with Budget Blinds Corporate, Franchisees, Field Sales and our Inside Sales Team.
  • Familiar with the onboarding and coaching process as I was involved with creation and execution of the program that we offer today.
  • I have proven to be a valuable resource for our franchisees and through my vast experience and extensive product knowledge, I've proven to be an excellent asset for our company.

Customer Service Representative

Springs Window Fashions, LLC
12.2000 - 11.2005
  • Handled customer inquiries courteously and professionally.
  • Actively listened to customers, handled concerns quickly and assisted with escalated issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • 2003-2005 managed the Graber Dealer commercial quote and quote to order requests for the entire department.
  • Excellent attendance record.
  • Processed customer service orders promptly to increase customer satisfaction.

Cashier

Lowes Super Duper
04.1998 - 11.2000
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted in both the meat and produce departments when needed.

Education

High School Diploma -

Hughesville High School
Hughesville, PA
06.2000

Skills

Customer Service Certified

Action Selling Certified

Great communication skills

Experienced

Organized

Goal Oriented

Hardworking and determined

Timeline

Inside Sales - Budget Blinds

Springs Window Fashions, LLC
11.2005 - Current

Customer Service Representative

Springs Window Fashions, LLC
12.2000 - 11.2005

Cashier

Lowes Super Duper
04.1998 - 11.2000

High School Diploma -

Hughesville High School

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Mandy Adams