Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Mandy Powell

Wilkes-Barre

Summary

Seasoned Department Lead skilled in training employees, managing projects, and solving operational problems. Prepared to leverage operations expertise to take on challenging new position.

Quality-driven Department Lead eager to promote gains in quality assurance, team productivity, and profitability. Top-notch manager proficient in managing teams, schedules, and projects. Excellent communicator and planner ready to bring valuable experience to new role with room for growth and advancement.

Overview

11
11
years of professional experience
2004
2004
years of post-secondary education

Work History

Warehouse Department Lead

ShipMonk
Pittston
02.2021 - 03.2023
  • Oversaw daily operations and workflow in fast-paced fulfillment environment.
  • Trained and mentored team members on best practices and safety protocols.
  • Managed inventory levels, ensuring accurate stock counts and timely replenishment.
  • Monitored performance metrics to identify areas for process improvement.
  • Implemented new procedures to enhance productivity and reduce delays.
  • Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
  • Oversaw department schedule, projects and quality standards.
  • Implemented systems for measurement of key performance indicators to track progress against organizational objectives.
  • Oversaw daily operations within the fulfillment department to ensure efficiency.
  • Conducted regular safety inspections to maintain workplace compliance and standards.
  • Trained and mentored new team members on best practices and procedures.
  • Monitored employee performance and provided feedback to ensure job expectations were met.

Home Health Caregiver

Public Partnerships
Wilkes-Barre
08.2012 - 11.2021
  • Provided daily personal care services to clients in their homes.
  • Assisted clients with mobility, hygiene, and dressing needs.
  • Administered medication according to prescribed schedules and guidelines.
  • Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
  • Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
  • Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
  • Transported clients to medical appointments or other destinations when necessary.
  • Administered medications as directed and documented medication administration in accordance with established policies and procedures.
  • Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.

Store Associate

Ross Dress for Less
Wilkes-Barre
11.2019 - 02.2021
  • Assisted customers with inquiries and provided product recommendations.
  • Maintained store organization by restocking shelves and arranging merchandise.
  • Operated cash register, processed transactions, and handled customer payments.
  • Collaborated with team members to ensure efficient store operations.
  • Managed inventory by conducting regular stock checks and reporting discrepancies.
  • Trained new employees on company policies and customer service techniques.
  • Ensured the cleanliness and tidiness of the store.
  • Demonstrated excellent customer service skills at all times.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Provided cash register operations and handled customer payments.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Operated scanning equipment for price checks and stock replenishment.
  • Answered telephone to give callers store information and look up order details.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Processed returns and exchanges according to company policy.

Assistant Teacher

HeadStart INC
Wilkes-Barre
12.2015 - 10.2017
  • Assisted lead teacher in daily classroom activities and lesson preparation.
  • Supported children's learning through engaging educational games and activities.
  • Maintained a safe and clean classroom environment for all students.
  • Collaborated with staff to develop individualized learning plans for students.
  • Communicated with parents about student progress and classroom events.
  • Monitored student behavior and facilitated conflict resolution among peers.
  • Organized materials and resources for lessons and special projects.
  • Participated in training sessions to enhance teaching skills and strategies.
  • Helped maintain a safe and orderly learning environment.
  • Supervised small group activities.
  • Assisted classroom teacher in developing and implementing lesson plans.
  • Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
  • Maintained safe, educational environment for students during learning and free play time.
  • Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
  • Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
  • Arranged age-appropriate activities to help children develop interests and talents.
  • Observed student performance and analyzed individual records to assess progress.
  • Supported lead teacher in daily classroom activities and lesson preparation.

Education

James M Coughlin High School
Wilkes Barre , Pa

Skills

  • Team leadership
  • Inventory management
  • Safety compliance
  • Staff training
  • Quality assurance
  • Communication skills
  • Problem solving
  • Attention to detail
  • Employee motivation

Skills

  • Reporting
  • Team Training
  • Multitasking strength

Timeline

Warehouse Department Lead

ShipMonk
02.2021 - 03.2023

Store Associate

Ross Dress for Less
11.2019 - 02.2021

Assistant Teacher

HeadStart INC
12.2015 - 10.2017

Home Health Caregiver

Public Partnerships
08.2012 - 11.2021

James M Coughlin High School

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Mandy Powell