Manoucheca Camille
PHILIDELPHIA
Summary
Certified Phlebotomist with broad experience in fast-paced healthcare settings. Skilled in blood collection, specimen processing, triage, and patient interaction to ensure comfort and accuracy during procedures. Demonstrated ability to maintain high standards of safety and hygiene, leading to improved patient satisfaction and efficiency in sample collection processes. Known for strong communication skills and teamwork, enhancing operational flow and patient care.
Overview
12
12
years of professional experience
Work History
Phlebotomist - Team Lead
Excel Medical Center
Philadelphia
08.2022 - Current
- Welcomed patients and visitors through in-person greetings and telephone communication.
- Maintained patient appointment schedules by notifying providers upon patient arrivals.
- Secured revenue by recording financial information, processing patient charges, and managing insurance eligibility updates.
- Verified patient information through interviews, recording medical histories, and confirming visit purposes.
- Prepared patients for examinations by conducting preliminary physical tests and compiling health summaries.
- Safeguarded patient information by completing medical records, performing diagnostic coding, and ensuring confidentiality.
- Scheduled appointments with outpatient centers while verifying timings and preparing necessary documentation.
- Collected laboratory specimens on-site and prepared samples for external laboratory submissions.
- Processed authorizations for medication and outpatient procedures.
Call Center Scheduler/Reservationist
Axion Staffing
Philadelphia
12.2020 - 02.2022
- Managed over 50 incoming calls, scheduling transportation for seniors and disabled individuals.
- Delivered exemplary service to all customers, ensuring satisfaction.
- Processed requests for transportation, including changes and cancellations via various communication channels.
- Provided accurate service information and responded to customer inquiries promptly.
- Reviewed and updated software applications to assess customers' trip eligibility effectively.
- Assisted customers with alternative travel options while providing Paratransit and accessible fixed-route service details.
Clerical
Ashley HomeStore
Philadelphia
11.2017 - 12.2020
- Delivered excellent customer service to foster a welcoming atmosphere.
- Managed customer inquiries, complaints, billing questions, and payment processing.
- Utilized MS Excel, Microsoft Word, PowerPoint, and email for efficient communication.
- Maintained accurate customer records through diligent data entry after each interaction.
- Processed loan applications and managed cash and credit card payments efficiently.
- Created invoices and receipts to document customer transactions.
- Organized office files and ensured an adequate supply of office materials.
Receptionist
Liberty Medical
New York
10.2013 - 08.2017
- Serviced visitors through professional greeting, welcoming, and accurate direction.
- Notified personnel regarding visitor arrivals and shipment notifications.
- Managed paperwork by faxing, printing, and organizing documentation accordingly.
- Conducted daily inventory checks while providing updates using Microsoft Excel and PowerPoint.
- Contributed to team objectives by achieving related results as required.
- Answered telephone inquiries and provided necessary information effectively.
- Demonstrated proficiency in 10 key software applications for operational efficiency.
Education
Certified Phlebotomy Technician -
Philadelphia Community College
Philadelphia, PA12.2021
Associate of Arts -
Kingsborough Community College
Brooklyn, NY12.2008
Skills
- Data entry skills
- Customer service excellence
- Goal-focused professional
- Strong communication and interpersonal abilities
- Meticulous attention to detail
- Specimen collection and triage efficiency
- Problem-solving expertise
- 10-key proficiency
- Microsoft Word and PowerPoint usage
References
References available upon request.
Timeline
Phlebotomist - Team Lead
Excel Medical Center
08.2022 - Current
Call Center Scheduler/Reservationist
Axion Staffing
12.2020 - 02.2022
Clerical
Ashley HomeStore
11.2017 - 12.2020
Receptionist
Liberty Medical
10.2013 - 08.2017
Certified Phlebotomy Technician -
Philadelphia Community College
Associate of Arts -
Kingsborough Community College