MANUEL ALEJANDRO MARTÍNEZ DEL ROSARIO
Ciudad De Panamá
Summary
Enthusiastic engineer with a professional attitude, adept at thriving in high-pressure work environments and meeting high standards. Excited to utilize skills in project management and the administrative skills to drive optimal outcomes for the company. Leveraging experience in market research, logistics operations, customer service, and data analytics to solve problems and contribute to strategic decision-making within the organization.
Overview
4
4
years of professional experience
Work History
SENIOR RESEARCH EXECUTIVE
Dichter&Neira
03.2024 - Current
- Enhanced research quality by implementing advanced data analysis techniques and methodologies.
- Developed comprehensive research strategies to address complex business challenges and drive innovation.
- Presented key findings to executive-level stakeholders, influencing data-driven decision making across the organization.
- Conducted regular progress reviews of ongoing projects to identify areas for improvement and adjustments needed for success.
- Established rigorous quality control standards for data collection, analysis, and reporting processes.
- Coordinated with external partners to access specialized resources and expertise for critical projects.
- Analyzed results using analytical software and created reports.
SUPPLY CHAIN INTERN
Medtronic
07.2023 - 01.2024
- Experience in supplier management and price analysis to ensure supply chain competitiveness
- Experience in order tracking and coordination with suppliers
- Processing and payment of invoices to suppliers in a timely manner
- Experience in the implementation and management of SAP in the supply chain
- Knowledge in using SAP to manage commercial and financial operations
INDUSTRIAL ENGINEER INTERN
01.2023 - 03.2023
- Data Analysis for intern audits
- Annexes' review and finances registers' management for the Accounting Department
- Register and count of the products' stocks in inventories
- Data processing for the employees of the company for the Human Resources Department
- Classification and selection of documents to save on archives
- Proactive Participation in meetings destined to make new ways to improve
- Sensitive data processing and introduction to the database
- Accomplishment of my short-term and long-term goals
CUSTOMER SUPPORT AGENT
Alorica
08.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Participated in ongoing professional development to stay current with industry best practices, company policies, and product updates.
- Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
Education
INDUSTRIAL ENGINEERING BACHELOR -
Universidad Tecnológica de Panamá
Ciudad De Panamá07.2024
HIGH SCHOOL DIPLOMA -
Colegio Pureza de María
Ciudad De Panamá01.2018
Skills
- Customer oriented
- Problem solving and critical thinking
- Assertive communication
- Project management
- Experience in quantitative and qualitative studies
- High volumes of data management and analysis
- Reports elaboration
- Proposals based on insights from the results
- Data analysis
- Annexes review
- Finances registers management
- Microsoft Office
- Quality Management Systems
- ISO 9001:2015 and 14001:2015
- SAP
- Python
Certifications Courses
- Microsoft Power BI (G-Talent)
- Microsoft Excel (G-Talent)
- Python (Cisco)
- Quality Management Systems in service organizations (International E-learning Academy)
- ISO 9001:2015 Quality Management Systems and 14001:2015 Environmental Management (International E-learning Academy)
- SAP (Cornerstone)
Personal Information
- Date of Birth: 09/26/00
- Nationality: Panamanian
Skills - Languages
English: Advanced. Level B2
Portuguese: Elementary. Level A2
Timeline
SENIOR RESEARCH EXECUTIVE
Dichter&Neira
03.2024 - Current
SUPPLY CHAIN INTERN
Medtronic
07.2023 - 01.2024
INDUSTRIAL ENGINEER INTERN
01.2023 - 03.2023
CUSTOMER SUPPORT AGENT
Alorica
08.2021 - 03.2022
HIGH SCHOOL DIPLOMA -
Colegio Pureza de María
INDUSTRIAL ENGINEERING BACHELOR -
Universidad Tecnológica de Panamá