Manuel Diaz Rosado
Philadelphia
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
4
4
years of professional experience
Work History
Enlisted Soldier
U.S. Army
Philadelphia, PA
03.2025 - Current
Retail Sales Associate
Metro by T-Mobile
Philadelphia, PA
10.2022 - 03.2024
- Provided product information and answered customer questions.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Offered suggestions for additional items that may be of interest to customers.
- Organized displays to attract customers and promote sales.
- Demonstrated knowledge of store products and services.
- Handled customer complaints in a professional manner.
- Tracked inventory levels throughout the day and restocked items as needed.
- Operated point-of-sale systems accurately to process payments from customers.
- Kept informed about new products arriving at the store on a regular basis.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Helped customers by answering questions and locating merchandise.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Cashier
Spanish Island Restaurant
Philadelphia, PA
03.2021 - 10.2022
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Associate of Arts - Liberal Arts And General Studies
LaSalle University
05-2024
High School Diploma -
Northeast High School
Philadelphia, PA06-2020
Skills
- Teamwork
- Display Setup
- Order Processing
- Loss Prevention
- Money Handling
- Customer Service
- Store Opening and Closing
- Military discipline
- Physical fitness
- Foreign language proficiency
Accomplishments
- Member of the international honor college society Phi Theta Kappa.
- Member of the national collegiate foreign language honor society Alpha Mu Gamma.
Languages
Spanish
Native or Bilingual
Timeline
Enlisted Soldier
U.S. Army
03.2025 - Current
Retail Sales Associate
Metro by T-Mobile
10.2022 - 03.2024
Cashier
Spanish Island Restaurant
03.2021 - 10.2022
High School Diploma -
Northeast High School
Associate of Arts - Liberal Arts And General Studies
LaSalle University