Overview
Work History
Education
Languages
Timeline
Generic

Manuel Moncada

Isla Colón

Overview

7
7
years of professional experience

Work History

Freelance Interpreter

Local English Speakers
12.2024 - Current
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.

ATV Scooter and E-bike Rental Attendant

FLYING PIRATES
11.2022 - 12.2024
  • Exceeded customer expectations with personalized recommendations based on their specific requirements or event types.
  • Collaborated with team members to uphold excellent cleanliness standards in the rental area and equipment storage.
  • Streamlined rental process for quicker transactions and increased rental throughput.
  • Provided expert knowledge on various rental items offered to enhance clients'' experience during events or activities.

Cashier Manager

Billygoat Tavern
12.2021 - 06.2022
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.

Bilingual Customer Service Representative

Sitel
08.2017 - 10.2021
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Education

GED - General

Libertyville Highschool
Libertyville Illinois

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Freelance Interpreter

Local English Speakers
12.2024 - Current

ATV Scooter and E-bike Rental Attendant

FLYING PIRATES
11.2022 - 12.2024

Cashier Manager

Billygoat Tavern
12.2021 - 06.2022

Bilingual Customer Service Representative

Sitel
08.2017 - 10.2021

GED - General

Libertyville Highschool

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Manuel Moncada