Manuel Velasquez
Panama
Summary
Venezuelan national with close to 8 years of experience in hospitality. Curious, adaptable and hard-working, I am passionate about interacting in both English and Spanish with a wide range of interlocutors
from diverse backgrounds to provide them with the best experience possible.
Overview
7
7
years of professional experience
Work History
Freight Broker Agent
STT Logistics Group
11.2023 - Current
- Boosted customer satisfaction by efficiently managing freight shipments and resolving issues promptly.
- Developed strong relationships with carriers, ensuring timely deliveries and optimizing shipping costs.
- Negotiated competitive rates with carriers for cost savings and increased profitability for clients.
- Streamlined operations by implementing effective communication channels between shippers, carriers, and internal teams.
- Supported business growth by identifying new clients and establishing long-term partnerships with them.
Head Waiter
Marriot Hotels And Resorts
04.2020 - 08.2023
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Head Waiter
Hotel Boutique "La Concordia"
03.2019 - 04.2020
- Coordinating reservations, customer service, supervising waitstaff, cocktail preparation, knowledge of wines, Xetux system handling, inventory management, among other duties.
Bartender
Espacio Panamá
05.2018 - 02.2019
- Cocktail preparation, production, inventory management, system handling.
Head Waiter
360rooftop
12.2016 - 04.2018
- Booking, coordinating reservations, supervising waitstaff, handling Micros system, attending to customers, among other duties.
Education
Technical Education, Integral Technician in Logistics, Patio Forklift Course, Narrow Aisle Forklift Course, Postural Hygiene Course -
"Fundametal" (Carabobo, Venezuela)
Higher Education, 5th Semester, Civil Engineering -
Universidad "Santiago Mariño" (Carabobo, Venezuela)
Skills
- Problem-solving
- Flexibility
- Communication
- Organization
- Work particularly well under tight deadlines and fast-paced environment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
references
- Alejandro Diez, Manager, 360 Rooftop, 60475114
- Rubén Ferreira, A&B Manager, Hotel Boutique "La Concordia", 66363724
Timeline
Freight Broker Agent
STT Logistics Group
11.2023 - Current
Head Waiter
Marriot Hotels And Resorts
04.2020 - 08.2023
Head Waiter
Hotel Boutique "La Concordia"
03.2019 - 04.2020
Bartender
Espacio Panamá
05.2018 - 02.2019
Head Waiter
360rooftop
12.2016 - 04.2018
Technical Education, Integral Technician in Logistics, Patio Forklift Course, Narrow Aisle Forklift Course, Postural Hygiene Course -
"Fundametal" (Carabobo, Venezuela)
Higher Education, 5th Semester, Civil Engineering -
Universidad "Santiago Mariño" (Carabobo, Venezuela)
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