Manuela Aguilar
Philadelphia
Summary
Dedicated waiter with extensive experience in food service. Proven ability to meet diverse customer needs while maintaining composure and professionalism. Demonstrated history of providing efficient service and training new staff members effectively.
Overview
4
4
years of professional experience
Work History
Waitress
El Poquito Mexican Restaurant
Philadelphia
06.2025 - Current
- Delivered attentive service to guests in fast-paced dining environment.
- Took orders for food and drinks, ensuring prompt delivery to guests.
- Engaged with customers to resolve issues and enhance dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new staff on service standards and menu knowledge to ensure consistent guest satisfaction.
- Maintained cleanliness of dining areas and adhered to health regulations.
- Handled cash transactions accurately and processed payments promptly.
- Restocked supplies and organized workstations for optimal efficiency during shifts.
Cleaner
Efficlean Solutions
Philadelphia
02.2023 - Current
- Ensured sanitation by disinfecting doorknobs, light switches, and telephones.
- Thoroughly cleaned bathrooms, ensuring all surfaces were sanitized.
- Scrubbed walls to remove stains and marks, enhancing overall cleanliness.
- Emptied trash cans and replaced liners to maintain a hygienic environment.
- Collected trash from hallways and restrooms to ensure cleanliness and sanitation.
- Performed sweeping, mopping of floors, vacuuming carpets, and dusting furniture.
- Washed windows both inside and outside for improved aesthetics.
Waitress
Samba Stakehouse
Philadelphia
01.2025 - 02.2025
- Greeted customers and presented menus to enhance dining experience.
- Served food and beverages to patrons, ensuring complete order confirmation.
- Assessed and addressed customer needs while prioritizing tasks during peak hours.
- Processed payments promptly and prepared checks with accuracy.
- Bussed tables during peak hours to ensure swift turnover and maintain cleanliness.
- Executed end-of-shift cleaning duties to maintain high hygiene standards.
Cashier
Picanha Brazilian Stakehouse
Philadelphia
10.2024 - 12.2024
- Processed cash and credit card payments, ensuring accurate change issuance.
- Maintained clean, organized, well-stocked checkout areas, contributing to positive customer experiences.
- Assisted customers by answering inquiries, improving their understanding of menu offerings.
- Responded to phone inquiries, providing customers with prompt assistance on questions and orders.
Waitress
Phicanha Brazilian Stakehouse
Philadelphia
03.2024 - 12.2024
- Served food and beverages to patrons, ensuring order accuracy and enhancing dining experience.
- Assessed and addressed customer needs in assigned areas during peak hours.
- Trained new employees on essential duties, facilitating smoother onboarding process.
- Collected dirty dishes and glasses, maintaining cleanliness for efficient service to incoming diners.
- Rolled silverware and organized food stations for upcoming shifts or large parties.
- Performed cleaning duties at the end of shifts, ensuring a tidy work environment.
Waitress
Broncos Brazilian Stakehouse
Philadelphia
11.2023 - 03.2024
- Took orders for food and drinks, ensuring timely delivery to guests.
- Collaborated with kitchen staff to streamline order preparation and enhance delivery times.
- Processed payments promptly, ensuring accuracy in check preparation.
- Provided accurate change for cash transactions using cash register system.
- Stocked beverages to ensure continuous service quality.
- Rolled silverware and set up dining areas for next shift or large parties.
- Managed household errands and essential duties effectively.
Waitress
On Charcoal: Colombian restaurant
Philadelphia
09.2023 - 11.2023
- Greeted customers, presented menus, and efficiently took reservations and to-go orders, enhancing overall dining experience.
- Served food and beverages to patrons while confirming order accuracy.
- Addressed customer needs by proactively circulating assigned areas and prioritizing tasks during peak hours to ensure timely service.
- Explained menu items, detailing ingredients and cooking methods upon request.
- Accurately prepared checks and processed payments using a cash register system.
- Filled condiment and napkin containers during slow periods, ensuring readiness for customer needs.
HR Intern
Colplas s.a.s
Manizales
12.2021 - 11.2022
- Sourced and screened job candidates through phone interviews and database searches.
- Created effective job postings and distributed them across various platforms.
- Executed reference checks on prospective candidates to ensure alignment with job qualifications.
- Scheduled new employee orientations to facilitate smooth onboarding processes.
- Coordinated training sessions for new hires and facilitated ongoing employee development efforts.
- Conducted exit interviews and managed employment termination documentation.
- Analyzed employment-related data and generated comprehensive reports.
- Performed administrative tasks, including organizing paperwork and maintaining databases for efficient record-keeping.
Education
Bachelor of Arts - Phychology
Universidad De Manizales
Manizales, Colombia03-2023
High School Diploma -
Colegio Nuestra Señora Del Rosario
Manizales, Colombia12-2014
Skills
- Table service
- Order taking
- Order accuracy
- Menu knowledge
- Food safety compliance
- Customer service
- Team collaboration
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Waitress
El Poquito Mexican Restaurant
06.2025 - Current
Waitress
Samba Stakehouse
01.2025 - 02.2025
Cashier
Picanha Brazilian Stakehouse
10.2024 - 12.2024
Waitress
Phicanha Brazilian Stakehouse
03.2024 - 12.2024
Waitress
Broncos Brazilian Stakehouse
11.2023 - 03.2024
Waitress
On Charcoal: Colombian restaurant
09.2023 - 11.2023
Cleaner
Efficlean Solutions
02.2023 - Current
HR Intern
Colplas s.a.s
12.2021 - 11.2022
Bachelor of Arts - Phychology
Universidad De Manizales
High School Diploma -
Colegio Nuestra Señora Del Rosario