Marc Ayala
Wilkes-Barre
Summary
Compassionate Direct Support Professional with expertise in individualized care planning, crisis intervention, and client advocacy. Committed to fostering independence in clients and ensuring safety compliance. Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness, and happiness. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced and dependable professional with a strong background in managing employees, overseeing inventory, and coordinating day-to-day operations to ensure efficiency and productivity. Demonstrates excellent communication and interpersonal skills, with a proven ability to work collaboratively in team environments and maintain positive working relationships across all levels of an organization. Possesses solid computer literacy and the ability to quickly adapt to new technologies and systems. Highly motivated, eager to learn, and committed to ongoing professional growth, including pursuing additional certifications to expand technical expertise. Brings hands-on experience in automotive maintenance, including oil changes, tire services, suspension repair, and basic to intermediate diagnostic work. Combines strong technical knowledge with problem-solving skills to deliver reliable results and contribute effectively in fast-paced, service-oriented environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Community Options Inc
Drums
07.2025 - Current
- Provided direct assistance to individuals with disabilities in daily activities.
- Communicated effectively with team members to coordinate care plans.
- Maintained a safe and clean environment for clients at all times.
- Participated in training sessions to stay updated on best practices in care.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Organized oral medications for clients following dosage and schedule requirements.
Juvenile Justice Specialist
Commonwealth of pa
Pittston
10.2024 - 06.2025
- Assessed juvenile cases to determine appropriate intervention strategies.
- Developed individualized treatment plans addressing specific juvenile needs.
- Facilitated group counseling sessions to promote positive behavior changes.
- Monitored compliance with court orders and program requirements regularly.
- Observed and recorded progress of each juvenile offender.
- Promoted positive behavior change through rewards systems and incentives.
- Attended trainings related to juvenile justice issues such as drug rehabilitation, gang involvement.
- Maintained accurate records of juveniles' progress toward goals.
- Counseled young offenders on how to make better decisions in the future.
- Intervened during conflicts between juveniles or between adults and juveniles.
- Provided guidance and support to youth in the juvenile justice system.
- Monitored juveniles' compliance with court orders while they were under supervision or probation.
Military
U.S Army
02.2024 - 04.2024
Assistant Manager
Mavis Tire
Hazleton
- Assisted in managing daily operations and staff scheduling.
- Reviewed inventory levels and ordered necessary supplies.
- Supported customer service initiatives to enhance client satisfaction.
- Implemented safety protocols to ensure a secure work environment.
- Analyzed sales data to improve service offerings and promotions.
- Facilitated team meetings to discuss performance and goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Produced thorough, accurate and timely reports of project activities.
Production Worker
Niagara Bottling, LLC
Hazleton
- Operated machinery to produce high-quality products efficiently.
- Followed safety protocols to maintain a safe working environment.
- Loaded and unloaded materials for production processes effectively.
- Inspected finished products for quality assurance and compliance.
- Maintained cleanliness of work area to ensure operational efficiency.
- Monitored equipment performance and reported issues promptly.
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Inspected product quality prior to packaging and shipment.
- Identified defective parts or components and removed them from production line.
- Assisted in setting up production lines for manufacturing processes.
- Ensured proper labeling of completed products before shipping out.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
- Monitored production line operations to ensure efficiency and accuracy.
- Attended regular training sessions to increase machine operating skills.
- Analyzed work orders to determine materials needed for each production batch.
- Troubleshot technical issues that arose during assembly process.
- Conducted routine maintenance checks on all machinery used in the production line.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Produced quality products by palletizing, packaging and assembling finished items.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Set up and operated production machinery according to specific standards and protocols of company.
- Met or exceeded target for on-time customer shipments.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
Automotive Technician
Honda
Hazleton
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance including oil changes and tire rotations.
- Resolved customer inquiries regarding vehicle performance and repairs.
- Maintained cleanliness and organization of the work area and tools.
- Assisted in training new technicians on standard operating procedures.
- Conducted inspections to ensure compliance with safety standards.
- Utilized Honda-specific repair manuals for accurate service procedures.
- Maintained a clean working environment at all times.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Performed drive ability tests on vehicles after repairs were completed.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Inspected vehicle engines and other components to identify potential issues.
- Operated a variety of shop equipment safely and efficiently.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Attended technical training courses when available to increase knowledge base.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Evaluated, repaired and aligned vehicle suspensions.
- Monitored shop equipment to maintain safe working condition.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Maintained certifications and completed training on systems and components.
- Conducted test drives before and after repair services.
- Reviewed work orders and discussed with supervisors.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Repaired, replaced and adjusted brakes.
- Completed standard inspections to assess wear and damage to vehicles.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Tire and Lube Technician
McCarthy Tire Service
Hazleton
- Inspected vehicles for tire and fluid needs.
- Changed oil and lubricated vehicle components.
- Mounted and balanced tires using specialized equipment.
- Provided excellent customer service during service appointments.
- Maintained cleanliness and organization of work area.
- Followed safety protocols while operating tools and equipment.
- Documented services performed on customer vehicles accurately.
- Balanced wheels using a computerized wheel balancer machine.
- Performed oil changes, lube jobs, filter replacements, and other minor maintenance services on customer vehicles.
- Checked all fluid levels including engine oil, transmission fluid, coolant, power steering fluid, brake fluid and windshield washer solvent.
- Operated lifts in order to raise vehicle off ground for access underneath it.
- Inspected tires and checked tire pressure to ensure proper inflation levels.
- Followed safety protocols when handling hazardous materials such as oils or antifreeze.
- Ensured that shop area was clean at all times including floors, walls, tools and equipment.
- Tested batteries in order to determine their state of charge.
- Assisted customers by providing advice on the selection of appropriate new tires.
- Lubricated moving parts by injecting grease into springs, universal joints and steering knuckles using hand or compressed-air powered grease gun.
- Repaired punctures and patched tubes as needed.
- Replaced worn or damaged tires with new ones according to manufacturer specifications.
- Maintained records of all work performed as well as all parts used during service repairs.
- Reviewed completed work and road-tested vehicles.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
- Rotated tires for customers to help improve wear patterns.
- Diagnosed and repaired basic automotive issues for brakes, alignments, suspensions, cooling and electrical systems.
- Disposed of used oil filters properly in accordance with local regulations.
- Completed paperwork accurately documenting parts used and labor hours required for each job.
- Verified that repairs were completed correctly by performing road tests after service completion.
- Cleaned wheel wells of dirt and grime before installation of new tires.
- Diagnosed issues with braking systems and suspension components.
- Installed batteries, shock absorbers and exhaust systems.
- Resolved customer complaints promptly in a professional manner.
- Rotated tires and checked brakes on vehicles.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Performed automotive preventive maintenance and inspected tires.
- Performed complete vehicle maintenance inspections and tapped off fluid levels.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Documented work performed on repair orders, submitting reports to supervisor for implementation into corporate system.
- Documented technical and system work performed for each vehicle on repair order.
- Sealed punctures in tubeless tires by inserting adhesive material and expanding rubber plugs into punctures.
- Counterweighted rims with consistent commendation for quality and efficiency.
- Used rubber cement to glue tire patches over ruptures in tire casings.
- Removed and remounted wheels onto different types of vehicles.
- Located tire punctures by inspection or immersing inflated tires in water baths and observing air bubbles.
- Located and repaired punctures in tires, applied patches, or advised on replacement for severely damaged rubber.
- Managed safe vehicle raising and lowering using hydraulic jacks.
- Helped mechanics complete oil changes, parts replacements, and other repair or maintenance actions.
- Completed tire rotations on diverse vehicle makes and models.
- Prepared rims and wheel drums for reassembly by scraping, grinding or sandblasting.
- Inspected and prepared wheel drums and rims for reassembly.
Education
High School Diploma -
Hazleton Area Career Center
Hazleton, PA05-2021
Skills
- Individualized care planning
- Behavioral observation
- Crisis intervention
- Compliance monitoring
- Documentation accuracy
- Client advocacy
- Equipment maintenance
- Safety protocols
- Quality assurance
- Vehicle diagnostics
- Inventory management
- Customer service
- Time management
- Problem solving
- Equipment installation
- Machine lubrication
- Tire maintenance
- Fluid inspection
- Routine maintenance
- Parts ordering
- Conflict resolution
- Team collaboration
- Record keeping
- Attention to detail
- Safety compliance
- Suspension systems
- Alignment adjustments
- Process optimization
- Brake inspection
- Lubrication services
- Tire installation
- Maintenance scheduling
- Battery testing
- Computer skills
- Oil change expertise
- Fluid replacement
- Hand tools proficiency
- Exhaust repair
- Wheel balancing
- Filter replacement
- OSHA compliance
- Vehicle oil change
- Gasket replacements
- Mechanical troubleshooting
- Belt inspection
- Coolant flushes
- Drive belt inspection
- Preventive Maintenance
- Battery installation
- Safety monitoring
- Wheel alignment techniques
- Battery replacements
- Coolant systems
- Tire changing and rotation
- Leadership development
- Relationship building
- Staff management
- Staff discipline
Certification
- PA car safety inspection license
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Direct Support Professional
Community Options Inc
07.2025 - Current
Juvenile Justice Specialist
Commonwealth of pa
10.2024 - 06.2025
Military
U.S Army
02.2024 - 04.2024
Assistant Manager
Mavis Tire
Production Worker
Niagara Bottling, LLC
Automotive Technician
Honda
Tire and Lube Technician
McCarthy Tire Service
High School Diploma -
Hazleton Area Career Center