Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Marc Garen

Collegeville

Summary

Personable and resourceful with knack for problem-solving and positive attitude. Knowledge of networking fundamentals and adept in troubleshooting hardware and software issues. Capable of optimizing IT systems and ensuring seamless operations to enhance productivity.

Overview

6
6
years of professional experience

Work History

Networking Services Coordinator

Montgomery County Intermediate Unit
02.2023 - Current
  • Supported the development of communication materials for internal and external stakeholders.
  • Configured and maintained network infrastructure, ensuring optimal performance and reliability.
  • Monitored network traffic and security protocols, identifying vulnerabilities and implementing solutions.
  • Managed user accounts and access permissions, enhancing data security across systems.
  • Assisted in troubleshooting hardware and software issues, providing timely resolutions to users.
  • Documented network configurations and processes for improved knowledge sharing among staff.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Spearheaded infrastructure projects from inception to completion, ensuring timely delivery.
  • Elevated employee productivity by ensuring reliable connectivity and performance of wireless networks.
  • Enabled seamless remote work capabilities by configuring and maintaining VPN access for employees.
  • Planned and implemented upgrades to system hardware and software.
  • Collaborated with cross-functional teams to support IT projects and improve network efficiency.
  • Identified and immediately resolved issues with network devices.

Help Desk Assistant

Montgomery County Intermediate Unit
02.2021 - 02.2023
  • Resolved technical issues for users across various platforms, ensuring minimal downtime.
  • Provided exceptional customer service through effective communication and troubleshooting techniques.
  • Maintained accurate documentation of support tickets and resolutions in ticketing system.
  • Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
  • Trained end-users on software applications, enhancing overall user proficiency and satisfaction.

Help Desk Technician

Stern & Eisenberg
01.2019 - 09.2019
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.

Education

BBA - Economics

Temple University
Philadelphia, PA
05-2025

Skills

  • Network troubleshooting
  • Network systems installation
  • Customer support
  • Router configuration (Juniper)
  • Wireless networking
  • Network security
  • VPN & MFA (Global Protect, Duo)
  • Firewall management (Fortinet, Palo Alto)
  • Switch configuration (Juniper, Cisco, Fortinet Arista)
  • Project Management
  • Linux administration
  • Server management

Accomplishments

    Assisted with launch of two new buildings infrastructure from the ground up.

    - Installed, configured and set up monitoring for all hardware at Pathways 2 Empowerment, SYDC, and Discovery Center.

    Support and assist in current Contracts including: WMCTC, CMTHS, PSD.

    Spearheaded projects such as:

    Anderson School Renovations, Wifi Controllers PSD, P2E launch, ELA warehouse conversion, PSD Zabbix installation, netbox installation, all cable installation.

Timeline

Networking Services Coordinator

Montgomery County Intermediate Unit
02.2023 - Current

Help Desk Assistant

Montgomery County Intermediate Unit
02.2021 - 02.2023

Help Desk Technician

Stern & Eisenberg
01.2019 - 09.2019

BBA - Economics

Temple University

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Marc Garen