Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Marcela Vazquez

Data & Operations Analyst | HR Analytics Specialist
Panama City,Panama
Marcela Vazquez

Summary

Resourceful Analyst with extensive experience in HR Operations and Big Data. Expert in leading complex projects and driving transformational changes through data-driven insights.Trilingual professional (English, Spanish, Portuguese) specialized in SOX compliance, ERP systems, and data auditing.

Experienced with HR data analysis to support organizational objectives. Utilizes insights to improve HR processes and decision-making. Strong understanding of employee relations and HR policy implementation.

Overview

14
years of professional experience
4
Languages

Work History

Liberty Latinoamerica

HR Analyst
01.2023 - 09.2025

Job overview

  • Administered benefits programs efficiently, maintaining accurate records and liaising with external vendors as required.
  • Improved accuracy of HR metrics reporting through robust data analysis techniques for informed decision-making purposes.
  • Systems Integration: Conducted audits for the integration of platforms including SAP SuccessFactors, ADP, and Oracle.
  • Business Intelligence: Leveraged Power BI and Jira for continuous process improvement and system implementation projects.
  • Compliance: Ensured strict adherence to SOX compliance and internal audit standards.

Caterpillar Inc

HR Operation Partner
07.2014 - 12.2022

Job overview

  • Monitored partner performance and provided feedback on areas of improvement.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Operational Excellence: Specialized in high-volume HR operations across Latin America and the U.S.
  • Data Integrity: Maintained high data quality by creating audit reports and balancing payroll batches to correct variances.
  • Process Engineering: Collaborated with QA and Training teams to continuously improve transaction procedures.
  • Tech Stack: Expert use of Workday, SAP-HCM, Oracle, and ADP.

BWI-Building and Wood International

Human Resources Generalist
02.2013 - 02.2014

Job overview

  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
  • Responsible for the translation of notes and news for website and social media pages • Responsible for updating of data, organization of meetings, logistics, tourism and transportation • Participated in meetings abroad (RIO +20)

Copa Airlines

Passenger Service Agent
02.2012 - 02.2013

Job overview

  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.

Education

ENEB
Spain

Master of Science from Project Management And Big Data
05.2001

University Overview

Santander
Brazil

Program Certificate from Big Data Analytics
05.2001

University Overview

Santander
Brazil

Program Certificate from Artificial Intelligence And Productivity
05.2001

University Overview

IBMI
Germany

Program Certificate from HR Management
05.2001

University Overview

IBMI
Germany

Program Certificate from Project Management
05.2001

University Overview

IBMI
Germany

Program Certificate from Strategic Management
05.2001

University Overview

Skills

Organizational development

Onboarding processes

Interview techniques

Recruitment strategies

Accomplishments

Accomplishments

Winner for the HRSS Excellence Award. Nominated by the leader to recognize employees that displayed the behaviors aligned to People, Continuous Improvement, Projects, Performance & Compliance. (2022)

Timeline

HR Analyst
Liberty Latinoamerica
01.2023 - 09.2025
HR Operation Partner
Caterpillar Inc
07.2014 - 12.2022
Human Resources Generalist
BWI-Building and Wood International
02.2013 - 02.2014
Passenger Service Agent
Copa Airlines
02.2012 - 02.2013
ENEB
Master of Science from Project Management And Big Data
05.2001
Santander
Program Certificate from Big Data Analytics
05.2001
Santander
Program Certificate from Artificial Intelligence And Productivity
05.2001
IBMI
Program Certificate from HR Management
05.2001
IBMI
Program Certificate from Project Management
05.2001
IBMI
Program Certificate from Strategic Management
05.2001

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Marcela VazquezData & Operations Analyst | HR Analytics Specialist