Marcelina Agosto
Newport
Summary
Organized professional with superior work ethic experience in inventory management, order fulfillment, and shipping/receiving processes. Notable strength in maintaining optimal organization and safety standards. Committed to improving efficiency and productivity through continuous process improvement. In previous roles, contributed to reducing order-processing times and boosting customer satisfaction levels.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Warehouse Worker
Amazon
Harrisburg
2025.11 - 2026.01
- Operated forklifts to move inventory efficiently within the warehouse.
- Sorted and organized incoming shipments for easy access and identification.
- Packaged products for shipment, ensuring accuracy and attention to detail.
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Utilized handheld scanners for tracking inventory movement and updates.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Followed established guidelines for picking orders accurately.
- Assembled orders according to customer requests.
- Received and tracked incoming inventory shipments.
- Inspected damaged goods prior to disposal or return to vendor.
- Identified discrepancies between physical count and computer data.
Lead Sales Associate/Retail Keyholder
Dollar General Store
Newport
2024.08 - 2025.10
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance store layout.
- Processed transactions accurately at the cash register.
- Trained new associates on operational procedures and systems.
- Ensured store cleanliness and safety standards were met daily.
- Collaborated with team members to achieve sales goals.
- Managed backroom organization for efficient stock retrieval.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Supervised a team of sales associates on daily tasks and operations.
- Greeted customers and provided product information.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Maintained neatness and cleanliness throughout the store environment.
- Cross-trained on different positions to best support team during peak periods.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
Education
Associate of Science - Computer And Information Sciences
Central Penn College
Summerdale , Pennsylvania 2016.10 - 2018.01
Skills
- Inventory management
- Order fulfillment
- Shipment processing
- Safety compliance
- Customer service
- Team collaboration
- Cash handling
- Employee training
- Merchandising strategies
- Problem resolution
- Attention to detail
- Time management
- Effective communication
- Warehouse operations
- Organizational skills
- Cycle counts
- Receiving and processing shipments
- Multitasking and organization
- Cost reduction
- Heavy lifting
- Packaging and labeling
- Inventory tracking
- Order picking
- Equipment troubleshooting
- Barcode scanning
Languages
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
References
References available upon request.
Timeline
Warehouse Worker
Amazon
2025.11 - 2026.01
Lead Sales Associate/Retail Keyholder
Dollar General Store
2024.08 - 2025.10
Associate of Science - Computer And Information Sciences
Central Penn College
2016.10 - 2018.01