Marcell Baptiste
Philadelphia
Summary
Talented professional with great skills in relationship building, communication, and mechanical maintenance. Accomplishes performance targets consistently and maintains clean, professional vehicle. Physically fit for challenging work.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
2012
2012
years of post-secondary education
Work History
Airport Shuttle Bus Driver
The Parking Spot
Tinicum township
03.2024 - Current
- Transported passengers safely between the airport and parking facilities.
- Assisted customers with luggage loading and unloading efficiently.
- Maintained shuttle buses to ensure cleanliness and proper functioning.
Delivery Driver
GrubHub
Chicago
06.2023 - Current
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Reviewed and verified customer orders among picking up from restaurants and ordering and paying, requests to confirm accuracy.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Contacted customers prior to delivery to coordinate delivery times.
- Resolved customer complaints in a professional manner while maintaining positive relationships with restaurants workers
Sale Representative
300 Marketing Groups
Philadelphia
04.2021 - 06.2023
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Door to Door explaining the deregulation of energy supply portal of electric bill
- Replenished and arranged items to maintain appearance.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Greeted and assisted customers to foster positive experiences.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Reviewed monthly performance against targets set by management team.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Paratransit Bus Operator
First Transit
Philadelphia
01.2019 - 06.2021
- Answered questions from riders about routes, transfers, fares, and schedules.
- Completed accident reports and delivered to supervisor.
- Maintained safe driving habits to protect property and general public on roadways.
- Deescalated verbal altercations and fights between passengers.
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
- Monitored passenger behavior to ensure compliance with safety policies.
- Provided directions and assistance with luggage when requested by passengers.
- Utilized lifts and ramps to help handicapped passengers board shuttles.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Arranged to pick up customers or groups.
Pharmacy Assistant
Rite-Aid Pharmacy
Philadelphia
08.2018 - 06.2021
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Helped pharmacy staff prepare medications and fill orders.
- Assisted pharmacist in daily operations tasks and administrative tasks.
Education
High School Diploma -
Maritime Academy Charter High School
Philadelphia, PennsylvaniaSkills
- Route optimization
- Vehicle maintenance
- Delivery coordination
- Customer service
- Safety compliance
- Time management
- Communication skills
- Sales techniques
- Pre-trip and Post-trip inspections
- Sales strategy development
- Responsible driver
- Reliability
- Safe driving practices
- Positive attitude
Timeline
Airport Shuttle Bus Driver
The Parking Spot
03.2024 - Current
Delivery Driver
GrubHub
06.2023 - Current
Sale Representative
300 Marketing Groups
04.2021 - 06.2023
Paratransit Bus Operator
First Transit
01.2019 - 06.2021
Pharmacy Assistant
Rite-Aid Pharmacy
08.2018 - 06.2021
High School Diploma -
Maritime Academy Charter High School