Marchella Caci
Lititz
Summary
Professional hospitality worker with experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Server
Fiorentino's
Lititz, PA
03.2025 - 04.2026
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multi-table service, ensuring timely order delivery and accuracy.
- Collaborated with kitchen staff to streamline food preparation processes.
- Trained new servers on menu items, service protocols, and company standards.
- Resolved guest complaints promptly, maintaining a positive dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system (Toast) to place orders and manage bills.
- PA RAMP Certified, November 2025
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Dog Daycare Assistant
Complete Canine, LLC
99 Elmwood Ave. #2 Landisville, PA 17538
08.2022 - 01.2025
- Assisted in maintaining a clean and sanitary environment for the dogs'' wellbeing.
- Supported overall business success by promoting services via social media channels and community events when applicable.
- Managed scheduling of appointments for grooming services offered within the facility.
- Managed dog intake process, including temperament assessments to ensure compatibility within playgroups.
- Contributed to a positive work environment by collaborating with team members on daily tasks and responsibilities.
- Fostered strong relationships with clients by providing exceptional customer service, ensuring trust in the quality of care for their pets.
- Provided timely feedback on each dog''s progress to owners during pick-up or drop-off times.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Cafe Attendant
Weavers Store Inc, - Cafe
1011 Dry Tavern Rd. Denver, PA 17517
04.2019 - 09.2022
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Actively contributed to a positive work environment by fostering collaboration among team members.
- Assisted in training new hires by sharing best practices related to customer service, food preparation, and cafe operations.
- Contributed to increased sales by upselling menu items and suggesting promotions or specials whenever appropriate.
- Adhered to food safety regulations, ensuring all products were stored at correct temperatures and handled appropriately during preparation.
- Handled customer inquiries and complaints professionally, resolving issues promptly
- Supported management in achieving monthly sales targets by actively promoting new products or limited-time offers to customers.
- Developed strong rapport with regular customers through personalized service, leading to increased loyalty and repeat business.
- Managed multiple tasks in high-volume environment.
Education
High School Diploma -
Conestoga Valley
2110 Horseshoe Rd. Lancaster, PA 1760105-2021
Skills
- Strong work ethic
- Exceptional customer service
- Honest and dependable
- Effective communication
- Attention to detail
- Multitasking Abilities
- Professionalism
Timeline
Server
Fiorentino's
03.2025 - 04.2026
Dog Daycare Assistant
Complete Canine, LLC
08.2022 - 01.2025
Cafe Attendant
Weavers Store Inc, - Cafe
04.2019 - 09.2022
High School Diploma -
Conestoga Valley