Marcus Dean-Maurice
Citrus Heights,CA
Summary
Friendly customer-focused individual seeking full time employment and available on weekends and holidays.
I have obtained over 9 years of experience working for a family owned hostel bar and restaurant in an International tourist destination.
My experience exposed me to working with people from multiple countries where I worked and learned in all aspects of the business including hospitality,bartending and food preperation.
I am a very fast learner, easily trainable and aware that
each business has their own vision and unique way of doing things.
I enjoy working and am especially interested in culinary arts
I am a native English speaker and I also speak Spanish so working with other employees is very easy for me.
I enjoy speaking with people from all walks of life and helping customers.
Overview
6
6
years of professional experience
Work History
Hospitality Team Member
Aqua Lounge Hostel Bar and Restaurant
10.2016 - 01.2023
- Collaborated with various team members to meet guests' requests
- Assisted guests with tour information local advice and safety precautions
- Established and maintained relationships with key customers to promote satisfaction and loyalty with many repeat customers year after year
- Developed and executed strategies to improve operational efficiency.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Coordinated with servers and bartenders to maintain smooth operation of bar and hostel.
- Team member for hosted weekend events and activities.
- Assisted in trivia nights,beer pong events and open mikes.
- Assisted in sponsored events for beach cleanups and preservation.
Barback
Aqua Lounge Hostel Bar And Restaurant
10.2016 - 01.2023
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Greeted customers and provided friendly, knowledgeable service.
- Replaced empty kegs and soda syrups
- Assisted in setting up and breaking down bar area for special events.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked ice, condiments, and snacks.
- Assisted bartenders on high level party nights of up to 1500 people
- Assisted bartenders on all day party events and live D.j events
- Cleaned up bar for closing
Bartender
Aqua Lounge Hostel Bar And Restaurant
10.2016 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Day Bartender serving guests and tourists
- Night bartender for party nights,Dj sponsored events
- Bartender for danceclub area for up to 1500 people
- Bartender for Carnival,Festivals Holiday Parties and New Years.
- Worked til 3am closing assisting in all duties including Cashbox safety,clean up,lock up.
Pizza Maker
Aqua Lounge Hostel Bar And Restaurant
10.2016 - 01.2023
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Made Garlic Bread
- Made Donuts
- Sold foods to local restaurants,delis and food markets
- Sold foods to tourists and residents
Education
High School Diploma -
St Augustine
Panama City06.2016
Skills
- Maintaining Clean Work Areas
- Emergency Procedures
- Explaining Policies
- Reception Desk Assistance
- Accurate Cash Handling
- Suggestive Selling
- Patron Rapport
- Handling Difficult Customers
- Attention to Detail
- Active Learning
- Speak Spanish
- Enjoy Working
- Adaptable
- Strong work Ethics And Values
- Team Player
Languages
English
Native language
Spanish
Upper intermediate
B2
Timeline
Hospitality Team Member
Aqua Lounge Hostel Bar and Restaurant
10.2016 - 01.2023
Barback
Aqua Lounge Hostel Bar And Restaurant
10.2016 - 01.2023
Bartender
Aqua Lounge Hostel Bar And Restaurant
10.2016 - 01.2023
Pizza Maker
Aqua Lounge Hostel Bar And Restaurant
10.2016 - 01.2023
High School Diploma -
St Augustine
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