Marcus DeWayne Dutton
Warrington
Summary
Results-oriented Full Stack Developer with extensive experience in Angular and the MEAN stack. Skilled in developing scalable, high-performance web applications and adept at troubleshooting technical challenges to enhance customer satisfaction. Proven ability to lead projects from concept to deployment while ensuring compliance with industry best practices.
Overview
13
13
years of professional experience
Work History
Global IT Operations Analyst
QVC
05.2017 - 11.2024
- Designed and developed multiple full stack applications using Angular, Node.js, Express.js, and MongoDB to support internal workflows and improve operational efficiency.
- Conducted daily system monitoring, issue remediation, and incident management to ensure seamless operations across multiple international markets.
- Managed and communicated critical system outages to senior leadership while coordinating resolution efforts
- Created real-time dashboards and automated reports to enhance decision-making and visibility into system performance.
Associate Service Desk Analyst
QVC
09.2014 - 05.2017
- Automated key service desk scheduling processes, reducing manual effort and error rates
- Delivered technical support for software and hardware issues, including troubleshooting system connectivity and peripheral devices
- Coordinated system downtime restoration efforts and provided status updates to leadership teams to minimize operational impact
Customer Account Executive
Comcast
07.2011 - 06.2014
- Troubleshot VPN connectivity, printer, and peripheral device issues to ensure end-user satisfaction
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Managed customer WAN connections, resolved static IP conflicts, and configured modem bridges to support various network environments
Education
High School Diploma -
Marshall High School
MarshallSkills
- Frontend Development: Angular, Angular Material, TypeScript, JavaScript
- Backend Development: Nodejs, Expressjs, MongoDB
- Web Technologies: REST APIs, WebSockets, ngx-socket-io, RxJS
- Operating Systems: Windows, Linux, HP-UX, macOS
- Additional Expertise: ServiceNow, Stonebranch, Active Directory, System Monitoring, Incident Management
- Incident management: ServiceNOW
- Task prioritization
- Self motivation
- Analytical thinking
- Professional demeanor
- Problem-solving aptitude
- Adaptability and flexibility
Timeline
Global IT Operations Analyst
QVC
05.2017 - 11.2024
Associate Service Desk Analyst
QVC
09.2014 - 05.2017
Customer Account Executive
Comcast
07.2011 - 06.2014
High School Diploma -
Marshall High School
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