Marcus Ecks
Levittown,PA
Summary
Dynamic professional with a strong background in pharmacy operations and account management. Proven ability to develop and maintain client relationships while delivering exceptional service and anticipating client needs. Ready to leverage analytical thinking and organizational skills to enhance client satisfaction.
Overview
2027
2027
years of professional experience
Work History
Pharmacy Technician
Walgreens
Levittown, PA
06.2023 - Current
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume retail pharmacy environment.
- Assisted in inventory management, maintaining optimal stock levels of medications and supplies.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
Account Manager
VIP Wireless
Bensalem, PA
2017 - 2020
- Managed a portfolio of 60 accounts, ensuring timely delivery of services while maintaining strong relationships with clients.
- Developed and maintained strong client relationships to enhance retention rates.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Developed customized account plans for clients to help them achieve their business goals.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Account Representative
Bodek And Rhodes
Philadelphia, PA
03.2013 - 04.2015
- Managed a portfolio of 30-40 accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Coordinated communication between departments to streamline order processing and fulfillment.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Negotiated prices, terms of sales and service agreements.
Education
Associate of Arts - Behavioral And Social Science
Community College of Philadelphia
Philadelphia, PA12-2017
Skills
- CRM proficiency
- Data entry
- Attention to detail
- Organizational skills
- Account management
- Client management
- Relationship management
- Effective communication
- Team collaboration
- Analytical thinking skills
- Critical thinking
Timeline
Pharmacy Technician
Walgreens
06.2023 - Current
Account Representative
Bodek And Rhodes
03.2013 - 04.2015
Account Manager
VIP Wireless
2017 - 2020
Associate of Arts - Behavioral And Social Science
Community College of Philadelphia