Marcus Gindrow
Philadelphia
Summary
An experienced safety professional with a proven record of providing exceptional customer service to guest/customers. I adapt to any situation maintaining a positive hospitable environment and following all safety procedures. I am equipped with handling first aid, medical emergency procedures and common work place emergency and safety protocols. Highly skilled in responding to customer complaints and remaining calm under pressure. Great with communication skills and the passion to connect the world together.
Overview
13
13
years of professional experience
Work History
Security Concierge
GardaWorld Security
Philadelphia, PA
01.2026 - Current
- Developed strategies for conflict resolution, effectively managing difficult situations with professionalism.
- Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Contributed to a safe living environment by enforcing community rules and regulations consistently.
- Collaborated with property management team for efficient coordination of maintenance requests and incident reporting.
- Demonstrated adaptability in responding to changing circumstances or emergencies with composure under pressure.
Security Concierge
A & A Security
Philadelphia, PA
12.2025 - Current
- Monitored access points, ensuring safety and security protocols were followed.
- Provided exceptional customer service, assisting visitors with inquiries and directions.
- Collaborated with law enforcement during incidents to ensure swift resolution and reporting.
- Conducted regular patrols of premises to identify potential security concerns.
- Implemented enhanced surveillance measures, improving incident response times and accuracy.
- Analyzed incident reports to refine security practices and reduce vulnerabilities across the property.
Intake Customer Service (Seasonal)
Acadia Healthcare
Philadelphia
06.2024 - 10.2024
- Support participants with their goals, identify pertinent barriers.
- Create and follow through with a plan that successfully manages those barriers throughout their training and internship
- Assisting with intake assessments with mental health and substance abuse care placement
- Providing above and beyond customer service while going the extra mile for a patient.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Flight Attendant
Delta Air Lines
Seattle
05.2023 - 02.2024
- Helping customers with their luggage before takeoff and after landing
- Managed in-flight service, delivering food and beverages to enhance customer satisfaction.
- Ensured passenger safety by conducting pre-flight briefings and safety demonstrations.
- Responded effectively to passenger inquiries and concerns, resolving issues promptly.
- Collaborated with crew members to maintain a smooth flight experience and operational efficiency.
- Led emergency response drills, fostering a culture of preparedness among crew members.
Flight Attendant
Alaska Airlines
Seattle
05.2022 - 11.2022
- Responsible for providing a high level of safety to guest and crew members
- Giving kind and warm hearted service to each guest by going above and beyond for their needs
- Communicating high level safety information and being able to use amazing critical thinking skills
- Providing each guest with the next level of care.
- Implemented strategies for improving cabin service efficiency, resulting in enhanced passenger feedback.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Mobile Sales Consultant "Seasonal"
BEST BUY
Philadelphia
10.2018 - 01.2019
- Excel at selling products and services, working closely with other members of the sales team
- Accumulate the appropriate knowledge and expertise through continuous learning and self -development.
- Armed with the right tools and knowledge, create ease and add value to the situation
- Putting safety of the customers first while enjoying their shopping experience.
- Developed customer relationships through effective communication and product knowledge.
- Executed sales strategies to meet and exceed monthly targets consistently.
Claims Examiner/Insurance Verification "Temp"
AMERIHEALTH CARITAS
Philadelphia
02.2017 - 11.2017
- Review and adjudicates claims based on provider and health plan contractual agreements and claims processing guidelines
- Follows all internal processes and procedures to ensure activities are handled in accordance with departmental and company policies and procedures
- Maintains production standards as established by management to meet time to pay requirements an in addition maintains high quality standards.
- Assist with Enrollment processing and verification for members
- Evaluated and processed claims to ensure compliance with policies and regulations.
- Investigated discrepancies in claims submissions, collaborating with providers for resolution.
- Conducted audits of processed claims to enhance accuracy and reduce errors.
Insurance Specialist
NATIONAL GENERAL INSURANCE
Cleveland
05.2014 - 11.2016
- Analyzed insurance claims to ensure compliance with company policies and industry regulations.
- Collaborated with underwriters to assess risk factors and determine appropriate coverage options.
- Streamlined claims processing workflows, improving turnaround times and customer satisfaction rates.
- Led cross-functional teams to implement process improvements, resulting in enhanced operational efficiency.
- Mentored junior team members on best practices in claim resolution and customer service techniques.
- Conducted audits of claims files to ensure accuracy and adherence to regulatory standards.
Customer Service Representative
CVS/caremark
Solon
05.2014 - 05.2016
- Provided exceptional customer support through effective communication and active listening.
- Resolved customer inquiries by utilizing product knowledge and problem-solving skills.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Managed complex customer issues, ensuring timely resolutions while maintaining positive relationships.
- Analyzed feedback to identify trends and recommend improvements to enhance service quality.
- Implemented new software tools to streamline operations and improve response times for inquiries.
Mobile Sales Associate
T-MOBILE
Philadelphia
08.2013 - 05.2014
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma - General Education
Wordsworth Academy
Fort Washington06.2008
Skills
- Ambition & Drive
- Critical Thinking
- Hospitality
- Guest services
- Security
- Team Player
- Customer service
- Patient monitoring
- Computer literacy
- Collaborative
- Time Management
- Communication skills
- Problem Solving
- Safety
- Guest Services
Additional Information
- . , Willing to relocate: Anywhere Authorized to work in the US for any employer Willing to relocate: Anywhere
- Certifications and Licenses Driver's License
Timeline
Security Concierge
GardaWorld Security
01.2026 - Current
Security Concierge
A & A Security
12.2025 - Current
Intake Customer Service (Seasonal)
Acadia Healthcare
06.2024 - 10.2024
Flight Attendant
Delta Air Lines
05.2023 - 02.2024
Flight Attendant
Alaska Airlines
05.2022 - 11.2022
Mobile Sales Consultant "Seasonal"
BEST BUY
10.2018 - 01.2019
Claims Examiner/Insurance Verification "Temp"
AMERIHEALTH CARITAS
02.2017 - 11.2017
Insurance Specialist
NATIONAL GENERAL INSURANCE
05.2014 - 11.2016
Customer Service Representative
CVS/caremark
05.2014 - 05.2016
Mobile Sales Associate
T-MOBILE
08.2013 - 05.2014
High School Diploma - General Education
Wordsworth Academy