Marcus Klees
Hughesville
Summary
Dynamic and results-oriented Automotive Sales Manager with over a decade of progressive experience in sales management, team leadership, and customer relationship development. Proven record of driving revenue growth, exceeding performance goals, and enhancing dealership profitability. Skilled in strategic sales planning, staff training, and operational excellence. Committed to delivering superior customer experiences and fostering long-term business success.
Overview
14
14
years of professional experience
Work History
Sales Manager
Ciocca Honda of Williamsport
Muncy
04.2024 - 11.2025
- Lead the sales team in achieving and exceeding monthly and quarterly performance targets.
- Implement data-driven strategies to improve conversion rates and enhance customer satisfaction.
- Oversee sales operations, team development, and client relationship management to drive dealership growth.
- Collaborate with finance and service departments to ensure a seamless customer experience.
General Sales Manager
Ciocca BMW of Williamsport
Muncy
05.2015 - 11.2025
- Direct and oversee all dealership sales activities, including new and pre-owned vehicle operations.
- Develop and execute strategic sales plans aligned with corporate goals and market trends.
- Train, coach, and mentor sales consultants to maximize individual and team performance.
- Analyze financial reports and KPIs to identify opportunities for profit optimization.
- Build and maintain strong relationships with clients, vendors, and internal stakeholders.
BMW Client Advisor
Fairfield BMW
Montoursville
05.2015 - 04.2019
- Delivered a premium customer experience through expert product knowledge and personalized service.
- Consistently exceeded individual and team sales goals while ensuring high customer retention rates.
- Utilized CRM systems to manage client follow-up, track leads, and strengthen repeat business.
Pricing & Operations Manager
Old Navy
Muncy
08.2011 - 05.2015
- Managed daily store operations, including pricing accuracy, merchandising, logistics, and team supervision.
- Led a team of associates in achieving sales and productivity goals in a fast-paced retail environment.
- Conducted pricing audits, inventory management, and financial reconciliations to maintain accuracy.
- Ensured compliance with corporate policies and operational standards.
- Recognized for exceptional leadership and team development during peak retail seasons.
Education
Associate of Science - Criminal Justice (Police Science)
Harrisburg Area Community College
Harrisburg, PASkills
- Sales Strategy & Execution
- Leadership & Team Development
- Strategic Planning & Forecasting
- Customer Relationship Management (CRM)
- Pricing & Financial Analysis
- Negotiation & Conflict Resolution
- Process Optimization & Performance Analytics
- Communication & Presentation
- Microsoft Office Suite (Excel, Word, PowerPoint)
Professional Highlights
- Over 10 years of experience in sales, management, and customer relations.
- Proven track record of exceeding dealership sales targets and profitability goals.
- Strong expertise in CRM systems, forecasting, and operational leadership.
- Recognized for outstanding leadership, staff training, and process improvement initiatives.
Timeline
Sales Manager
Ciocca Honda of Williamsport
04.2024 - 11.2025
General Sales Manager
Ciocca BMW of Williamsport
05.2015 - 11.2025
BMW Client Advisor
Fairfield BMW
05.2015 - 04.2019
Pricing & Operations Manager
Old Navy
08.2011 - 05.2015
Associate of Science - Criminal Justice (Police Science)
Harrisburg Area Community College