Marcus Pierce
Philadelphia
Summary
Dynamic professional with a proven track record at Crossmark, excelling in inventory management and customer satisfaction. Skilled in effective communication and decision-making, consistently surpassing performance goals. Adept at implementing best practices to enhance product visibility, driving service excellence and fostering strong relationships with customers.
Overview
6
6
years of professional experience
Work History
Preferred Service Provider
Crossmark
05.2024 - Current
- Managed inventory levels through regular stock assessments and timely replenishments.
- Collaborated with team to enhance customer satisfaction and resolve service-related issues.
- Executed daily operational tasks efficiently, contributing to overall service excellence.
- Implemented best practices for product displays, improving visibility and accessibility for customers.
- Consistently exceeded performance goals by proactively identifying ways to exceed expectations in delivering services.
Retail Sales Associate
SAS Retail Services
12.2023 - 05.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to optimize visual appeal and accessibility.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to meet store sales goals and improve customer service initiatives.
Technical Support Representative
Foundever
10.2019 - 01.2021
- Resolved customer inquiries and technical issues via phone, email, and chat support.
- Documented troubleshooting steps and solutions in knowledge base for future reference.
- Assisted team in identifying recurring technical issues to improve service quality.
- Collaborated with cross-functional teams to escalate complex problems for timely resolution.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2004
Skills
- Policy enforcement
- Effective time management
- Exceptional communication
- Data entry
- Work orders
- Decision-making
- Relationship building
- Self motivation
Timeline
Preferred Service Provider
Crossmark
05.2024 - Current
Retail Sales Associate
SAS Retail Services
12.2023 - 05.2024
Technical Support Representative
Foundever
10.2019 - 01.2021
High School Diploma -
Penn Foster Career School