MARCUS SMITH

• Developed and executed regional sales strategies to drive revenue growth across key accounts.
• Cultivated relationships with new accounts, enhancing brand loyalty and retention rates.
• Analyzed market trends and consumer data to inform product positioning and promotional strategies.
• Led cross-functional training in implementing sales initiatives, improving overall distributor operational efficiency.
• Collaborated with marketing to align campaigns with sales goals, ensuring consistent messaging and outreach.
• Negotiated contracts with major accounts, securing profitable partnerships that expanded market reach.
• Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
• Achieved regional sales objectives by coordinating account performance, developing successful strategies, and servicing accounts to strengthen business relationships.
• Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.

• Deliver exceptional customer service that enhances overall brand experience
• Serve as the primary point of contact for customer inquiries and support
• Drive customer satisfaction by resolving issues efficiently and professionally
• Communicate product knowledge and company offerings to educate and engage customers
• Identify opportunities to improve customer journeys through feedback and insights
• Collaborate across departments to ensure cohesive and consistent service delivery
• Maintain accurate records of customer interactions and service outcomes
• Support operational excellence by adhering to service standards and KPIs
• Advocate for the customer by voicing their needs and concerns internally
• Contribute to a culture of continuous improvement and customer-centric innovation

.Plan, organize, direct and run optimum day-to-day operations to exceed our customers’ expectations

• Increase production, assets capacity and flexibility while minimizing unnecessary costs and maintaining current quality standards

• Be responsible for production output, product quality and on-time shipping

• Allocate resources effectively and fully utilize assets to produce optimal results

• Implement strategies in alignment with strategic initiatives and provide a clear sense of direction and focus

• Monitor operations and trigger corrective actions

• Share a trusting relationship with workgroup and recruit, manage and develop plant staff

• Collect and analyze data to find places of waste or overtime

• Commit to plant safety procedures

• Develop systems and processes that track and optimize productivity and standards, metrics and performance targets to ensure effective return on assets

• Address employees’ issues or grievances and administer collective bargaining agreements

• Influence and learn from fellow associates

• Stay up to date with latest production management best practices and concepts

• Continuous improvement of lean manufacturing principles and procedures

• Manager of all operations in five departments with 20 direct reports.
• Safety implementation and enforcement.
• Team building and development of plant floor employees.
• Vendor management, shipping and receiving management and talent acquisition.
• Showing proficiency in communication and time management.
• Strong customer service in high margin residential projects.

• Review work for quality and compliance with company standards and design specifications.
• Resolve issues quickly to maintain productivity goals.
• Manage internal operational standards and productivity targets.
• Standardize production procedures, job roles, and quality assurance guidelines.
• Manage continuous improvement initiatives to drive gains in quality, flow, and output.
• Source materials to keep up with production goals and meet customer demands.
• Partner with leadership on recruiting, hiring and coaching production personnel.

• Operated large cranes to lift and move materials with precision and accuracy.
• Maneuvered loads safely to achieve accuracy and stability.
• Oversaw daily operations at site, keeping team production moving at optimal pace.

• Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
• Installed chimney flashing, gutters and other roof components to direct smoke away and offer protection from elements.