Marcy Hughes

• Managed projects efficiently, ensuring timely delivery and high-quality results.
• Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
• Developed and maintained strong relationships with clients, resulting in increased business opportunities.
• Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
• The Loan Servicing Team Leader is responsible for assisting with oversight of the daily functions of the Loan Servicing Center to ensure the efficient and effective operation of the department with support by the Loan Servicing Manager. This position has a primary focus as an escrow lead, assisting with managing the daily escrow operations and projects across Loan Servicing as well as supervising others in areas of escrow operations. The Loan Servicing Team Leader will also work directly as part of the Loan Servicing Team with daily, weekly, and monthly assignments.

The Loan Servicing Specialist II is responsible for providing internal and external customers service and problem resolution by having an in-depth knowledge of the core system loan transaction processing. The position will also efficiently complete file maintenance as established in the loan documentation, accurately and efficiently scan and index loan file documentation, and research problems or issues by within the core system to provide resolutions for internal and external customers. This role may assume leadership role in absence of the manager to oversee effective & efficient daily operations of the department.

Responsible for overseeing the daily functions of the Loan Servicing Center to ensure the efficient and effective operation of the department. Loan Servicing includes credit disputes, collateral recordation and satisfaction, escrow payments, secondary market servicing, PMI, flood insurance monitoring, loan reviews for consumer and mortgage loans, GL reconciliations, processing of customer online repay payments and mailed check payments, processing of loan modifications and loan payoffs, and administration of credit life and disability insurance programs.

• Managed daily operations, ensuring smooth workflow and timely completion of tasks.
• Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
• Improved team efficiency and productivity by restructuring workflow and managing assignments.
• Optimized team performance, providing clear guidance and setting achievable goals.
• Proactively manage the loan servicing area by ensuring the timely processing of new loans, collateral, escrow, flood, etc. Enthusiastically lead a team focused on delivering outstanding customer service to internal and external customers. Constantly striving to streamline processes in order to operate efficiently.
• Consumer Loan Origination System Administrator.