Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Cotelesa

Philadelphia

Summary

Dynamic and results-driven professional with extensive experience at Rite-Aid Pharmacy, excelling in customer service and problem-solving. Proven track record in enhancing store efficiency and appearance, leading to increased sales. Skilled in managing cash transactions and fostering employee relations, while maintaining flexibility in fast-paced environments.

Overview

25
25
years of professional experience

Work History

Assistant Store Manager

Rite-Aid Pharmacy
01.2014 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Cashier Team Lead

Rite-Aid Pharmacy
10.2000 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Inventory prep and stock
  • Vendor bills and credits

Education

High School Diploma -

Saint Maria Goretti
1736 South 10th Street
06-1984

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Multi-tasker
  • Flexibility
  • Employee Relations

Timeline

Assistant Store Manager

Rite-Aid Pharmacy
01.2014 - Current

Cashier Team Lead

Rite-Aid Pharmacy
10.2000 - Current

High School Diploma -

Saint Maria Goretti

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Margaret Cotelesa