Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Freedline

Pittsburgh

Summary

Dedicated Collections Specialist with 10+ years in customer service and medical billing. Skilled in regulatory compliance, account resolution, and achieving collection goals to drive revenue growth. Seeking a long-term role in a dynamic environment.

Overview

14
14
years of professional experience

Work History

Collections Specialist

ZOLL LifeVest
11.2016 - Current
  • - Manage patient account balances via outbound/inbound calls, offering payment plans and settlements.
  • - Resolve claim issues, meeting call metrics and collection targets.

Corporate Ambassador

Event Pro Strategies
01.2012 - 02.2020
  • - Promoted brands (e.g., State Farm, PPG Industries) at events, exceeding sales goals.

Recovery Specialist

EDMC - Education Management Corporation
06.2013 - 11.2016
  • - Collected student balances and supported re-entry, meeting daily call targets.

Bank Teller

Citizens Bank
05.2011 - 10.2012
  • - Processed transactions and met sales goals by cross-selling products.

Education

No Degree - Business Administration

CCAC
Pittsburgh

High School Diploma -

Woodland HIlls
Pittsburgh

Skills

  • Collections
  • Outbound calling
  • Debt recovery expertise
  • Sales experience
  • Exceptional customer service
  • Billing cycle expertise

Timeline

Collections Specialist

ZOLL LifeVest
11.2016 - Current

Recovery Specialist

EDMC - Education Management Corporation
06.2013 - 11.2016

Corporate Ambassador

Event Pro Strategies
01.2012 - 02.2020

Bank Teller

Citizens Bank
05.2011 - 10.2012

No Degree - Business Administration

CCAC

High School Diploma -

Woodland HIlls

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Margaret Freedline