Open To Work
Margaret Frey
Claims Resolution Specialist III
Pittsburgh
Summary
Detail-oriented professional driven to resolve claims fairly while representing interests of employer. Conducts thorough and informed investigations, precisely evaluates losses and negotiates settlements that satisfy diverse parties. Builds and maintains professional and productive relationships and works to understand potentially conflicting points of view.
Overview
20
20
years of professional experience
Work History
Claims Resolution Specialist III
Liberty Mutual
Pittsburgh
09.2022 - Current
- Handle personal lines claims from start to finish. Determine cause and origin and policy coverage. Estimate and negotiate settlements. Assess and manage ALE. Manage network vendors.
Coordinator- Written Complaints/Security Associate
CardWorks
Pittsburgh
04.2021 - 09.2022
- Researched, investigated and responded to Executive and Customer complaints, including attorney, FDIC, CFPB, and Better Business Bureau.
- Security reviews of accounts and fraud prevention. Assessed activity for potential fraud & determine if investigation was needed.
- Assist clients whose accounts have been compromised.
Field Adjuster- Property and HOPD
Penn National Insurance
Pittsburgh
12.2017 - 03.2021
- Assessed personal and commercial lines property losses up to approximately $100,000, including both structure and contents, coverage valuation, investigation, loss inspection and estimation, and settlement of claims.
- Investigated and settled Commercial General Liability claims up to approximately $100,000.
Property Field Adjuster
Allstate Insurance
Pittsburgh
10.2014 - 12.2017
- Assessed personal lines property losses up to approximately $25,000-$35,000, including both structure and contents, coverage valuation, investigation, loss inspection and estimation, and settlement of claims.
Senior Claims Representative
Grange Insurance
Pittsburgh
08.2006 - 10.2014
- Assessed personal lines and commercial property losses up to $100,000, including both structure and contents, coverage valuation, investigation, loss inspection and estimation, and settlement of claims.
- Investigated automobile and property liability claims.
- Adjusted non-litigation bodily injury claims of all severity levels.
Education
High School -
Kiski Area High School
Penn State University
Skills
- Claims management
- Vendor negotiation
- Fraud investigation
- Coverage analysis
- Loss estimation
- Customer service
- Attention to detail
- Effective communication
- Time management
- Problem solving
- First party and liability denials
- Settlement management
- Microsoft office
- Regulatory compliance adherence
- Organizing and prioritizing work
- Negotiation and conflict resolution
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
RemoteHybridSalary Range
$70000/yr - $110000/yrTimeline
Claims Resolution Specialist III
Liberty Mutual
09.2022 - Current
Coordinator- Written Complaints/Security Associate
CardWorks
04.2021 - 09.2022
Field Adjuster- Property and HOPD
Penn National Insurance
12.2017 - 03.2021
Property Field Adjuster
Allstate Insurance
10.2014 - 12.2017
Senior Claims Representative
Grange Insurance
08.2006 - 10.2014
High School -
Kiski Area High School
Penn State University