Margaret Kehl
Philadelphia
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service
Philadelphia
11.2015 - 09.2025
- Answered incoming phone calls promptly, assisted taxpayers with inquiries, and resolved taxpayer issues.
- Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment.
- Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities.
- Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.
- Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.
- Develop, analyze, and evaluate information involving the research of computerized records by accessing multiple online/database systems.
- Secure, analyze and protect sensitive personal and financial information.
- Grade: 08
Clerk
Wedge Medical Center
Philadelphia
03.2012 - 03.2014
- Maintained service records and organized papers in alphabetical order to ensure easy access for team members.
- Filed documents accurately, facilitated distribution of materials, and ensured timely faxing of important paperwork to recipients.
- Performed all receptionist responsibilities, including answering phones, greeting visitors, and managing appointment schedules.
- Ensured that all forms were completed and properly identified and signed, and that all necessary information was in the computer.
- Reviewed medical records for completeness, assembled them into standard order, and filed in designated areas to support efficient retrieval.
- Prepared folders and maintained records of newly admitted patients.
- Utilized Microsoft Excel to enter data on spreadsheets.
- Operated computer to enter and retrieve data and typed correspondence and reports.
Education
Technical or occupational certificate -
Delaware Valley Academy of Medical & Dental Assistants
Philadelphia, PA07-2008
High school diploma or equivalent -
St. Hubert Catholic High School For Girls
Philadelphia, PA06-2006
Skills
- Tax regulations
- Customer support
- Data evaluation
- Regulatory analysis
- Data protection
- Client relations
Timeline
Customer Service Representative
Internal Revenue Service
11.2015 - 09.2025
Clerk
Wedge Medical Center
03.2012 - 03.2014
Technical or occupational certificate -
Delaware Valley Academy of Medical & Dental Assistants
High school diploma or equivalent -
St. Hubert Catholic High School For Girls