Margaret Lyons
Broomall
Summary
Dynamic and detail-oriented Radiology Scheduler at Main Line Health Imaging, adept at enhancing operational efficiency through expert patient scheduling and insurance verification. Known for effective communication and problem-solving skills, I excel in managing complex appointment coordination while ensuring compliance with HIPAA standards and delivering exceptional patient service.
Overview
4
4
years of professional experience
Work History
Radiology Scheduler
Main Line Health Imaging
Bryn Mawr
09.2024 - Current
- Coordinated with medical staff to confirm patient availability and requirements.
- Scheduled appointments using electronic health record systems to enhance operational efficiency.
- Managed incoming calls, providing information regarding radiology services.
- Communicated with insurance companies for patient authorizations and referrals.
- Scheduled diagnostic tests including X-rays, CT scans, ultrasounds, and MRIs.
- Ensured accurate completion of necessary paperwork prior to scheduling appointments.
- Explained purposes of tests to patients, confirming understanding before procedures.
- Verified insurance coverage for radiology procedures, ensuring accuracy in billing practices.
Patient Service Representative
Bryn Mawr Medical Specialists
Bryn Mawr
04.2024 - 09.2024
- Answered incoming phone calls, scheduled appointments, and greeted patients and families.
- Collected co-payments while ensuring compliance with payment policies.
- Took detailed messages and routed them to appropriate departments for timely responses.
- Managed patient inquiries utilizing electronic health record systems to enhance service efficiency.
Office Assistant
Professional Search Network
Newtown Square
10.2023 - 04.2024
- Streamlined communication processes by directing and managing phone calls efficiently.
- Ensured timely mail delivery through sorting, receiving, and distributing correspondence.
- Processed photocopying, scanning, and document uploads into EMR systems to maintain records.
- Executed Charity Care Approval Procedures to ensure compliance with regulations.
- Coordinated prompt mailing of insurance documents and patient correspondence.
PSA Penn Medicine
Radnor
10.2021 - 09.2023
- Managed incoming phone calls, scheduled appointments, and greeted patients and family members.
- Registered patients in Epic EMR, verifying accuracy of demographic, insurance, and billing information.
- Conducted daily insurance verifications for upcoming appointments.
- Contacted patients for necessary insurance assistance to ensure coverage during visits.
- Executed appointment reminder calls to enhance patient attendance.
- Accepted additional responsibilities as assigned for operational support.
Education
Certification in PC Support Technician -
Cittone Institute
Philadelphia, PA01.2004
High School Diploma -
West Chester East High School
West Chester, PA06.2002
Skills
- EMR and EPIC systems
- Electronic health records management
- Patient scheduling and registration
- Insurance verification processes
- Medical terminology expertise
- Effective communication skills
- Problem solving abilities
- Attention to detail
- Team collaboration techniques
- Data entry proficiency
- Radiology procedures knowledge
- Medical office experience
- HIPAA compliance standards
- Appointment coordination skills
- Multitasking capabilities
- Medical software proficiency
- Microsoft Office applications
References
References available upon request.
Timeline
Radiology Scheduler
Main Line Health Imaging
09.2024 - Current
Patient Service Representative
Bryn Mawr Medical Specialists
04.2024 - 09.2024
Office Assistant
Professional Search Network
10.2023 - 04.2024
PSA Penn Medicine
10.2021 - 09.2023
Certification in PC Support Technician -
Cittone Institute
High School Diploma -
West Chester East High School