Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Margaret Lyons

Broomall

Summary

Dynamic and detail-oriented Radiology Scheduler at Main Line Health Imaging, adept at enhancing operational efficiency through expert patient scheduling and insurance verification. Known for effective communication and problem-solving skills, I excel in managing complex appointment coordination while ensuring compliance with HIPAA standards and delivering exceptional patient service.

Overview

4
4
years of professional experience

Work History

Radiology Scheduler

Main Line Health Imaging
Bryn Mawr
09.2024 - Current
  • Coordinated with medical staff to confirm patient availability and requirements.
  • Scheduled appointments using electronic health record systems to enhance operational efficiency.
  • Managed incoming calls, providing information regarding radiology services.
  • Communicated with insurance companies for patient authorizations and referrals.
  • Scheduled diagnostic tests including X-rays, CT scans, ultrasounds, and MRIs.
  • Ensured accurate completion of necessary paperwork prior to scheduling appointments.
  • Explained purposes of tests to patients, confirming understanding before procedures.
  • Verified insurance coverage for radiology procedures, ensuring accuracy in billing practices.

Patient Service Representative

Bryn Mawr Medical Specialists
Bryn Mawr
04.2024 - 09.2024
  • Answered incoming phone calls, scheduled appointments, and greeted patients and families.
  • Collected co-payments while ensuring compliance with payment policies.
  • Took detailed messages and routed them to appropriate departments for timely responses.
  • Managed patient inquiries utilizing electronic health record systems to enhance service efficiency.

Office Assistant

Professional Search Network
Newtown Square
10.2023 - 04.2024
  • Streamlined communication processes by directing and managing phone calls efficiently.
  • Ensured timely mail delivery through sorting, receiving, and distributing correspondence.
  • Processed photocopying, scanning, and document uploads into EMR systems to maintain records.
  • Executed Charity Care Approval Procedures to ensure compliance with regulations.
  • Coordinated prompt mailing of insurance documents and patient correspondence.

PSA Penn Medicine
Radnor
10.2021 - 09.2023
  • Managed incoming phone calls, scheduled appointments, and greeted patients and family members.
  • Registered patients in Epic EMR, verifying accuracy of demographic, insurance, and billing information.
  • Conducted daily insurance verifications for upcoming appointments.
  • Contacted patients for necessary insurance assistance to ensure coverage during visits.
  • Executed appointment reminder calls to enhance patient attendance.
  • Accepted additional responsibilities as assigned for operational support.

Education

Certification in PC Support Technician -

Cittone Institute
Philadelphia, PA
01.2004

High School Diploma -

West Chester East High School
West Chester, PA
06.2002

Skills

  • EMR and EPIC systems
  • Electronic health records management
  • Patient scheduling and registration
  • Insurance verification processes
  • Medical terminology expertise
  • Effective communication skills
  • Problem solving abilities
  • Attention to detail
  • Team collaboration techniques
  • Data entry proficiency
  • Radiology procedures knowledge
  • Medical office experience
  • HIPAA compliance standards
  • Appointment coordination skills
  • Multitasking capabilities
  • Medical software proficiency
  • Microsoft Office applications

References

References available upon request.

Timeline

Radiology Scheduler

Main Line Health Imaging
09.2024 - Current

Patient Service Representative

Bryn Mawr Medical Specialists
04.2024 - 09.2024

Office Assistant

Professional Search Network
10.2023 - 04.2024

PSA Penn Medicine
10.2021 - 09.2023

Certification in PC Support Technician -

Cittone Institute

High School Diploma -

West Chester East High School
Margaret Lyons