Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Margaret Rivera

Glen Mills

Summary

Accomplished and energetic with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Word, Excel and PowerPoint.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Walgreens Associate

Walgreens
10.2023 - 03.2024

Organized and stocked shelves to ensure efficient inventory management.

Unloaded and organized items upon shipment arrival.

Scanned outgoing shipments for FedEx and USPS deliveries.

Helped customers find items that they needed and help assist with ordering items.

Waitstaff

Bahama Breeze
03.2016 - 09.2020
  • Consistently provided professional, friendly and engaging service
  • Skillfully promoted items on the beverage, and food menu
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
  • Stock service areas with supplies such as coffee, food, tableware, and linens
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee

Lead Concierge

Hardin & Associates
06.2008 - 12.2012
  • Use computers for various applications, such as database management or word processing
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Create, maintain, and enter information into databases
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Complete forms in accordance with company procedures
  • Maintain scheduling and event calendars
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Make copies of correspondence or other printed material
  • Provide services to customers, such as order placement or account information
  • Order and dispense supplies
  • Supervise other clerical staff and provide training and orientation to new staff

Education

High School Diploma - Cosmotology

Delcastle Technical High School
Wilmington, DE
09.1993

Skills

  • Customer and personal service
  • Active Listening
  • Service Orientation
  • Judgment and Decision Making
  • Active Learning
  • Time Management
  • Computers and Electronics
  • Microsoft Word
  • Excel
  • Visio
  • PowerPoint

Certification

Masterpiece artist implemented ideas.

Languages

English
Professional Working

Timeline

Walgreens Associate

Walgreens
10.2023 - 03.2024

Waitstaff

Bahama Breeze
03.2016 - 09.2020

Lead Concierge

Hardin & Associates
06.2008 - 12.2012

High School Diploma - Cosmotology

Delcastle Technical High School

Masterpiece artist implemented ideas.

Margaret Rivera