MARGARET S. SMITH- JOHNSON
Philadelphia
Summary
Dynamic logistics professional with extensive experience at the City of Philadelphia, excelling in route planning and customer communication. Proven track record in safety compliance and efficient operations management, ensuring timely project completion. Adept at utilizing GPS navigation and fostering team collaboration to enhance service delivery and resolve challenges effectively.
Overview
24
24
years of professional experience
Work History
Delivery Person
Instacart
Philadelphia
11.2023 - 11.2025
- Delivered groceries efficiently to customers' homes across designated routes.
- Navigated routes using GPS for timely and accurate deliveries.
- Organized packages by delivery route and customer preferences for efficient loading and delivery.
- Confirmed orders and delivery times with customers to ensure satisfaction.
- Resolved customer inquiries and issues on-site to enhance delivery experience.
- Loaded and unloaded products safely from delivery vehicles.
HIGHWAYS OPERATION ASSISTANT MANAGER
City of Philadelphia
Philadelphia
06.2014 - 08.2023
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff while setting priorities and goals, ensuring alignment with operational objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with cross-functional teams to implement citywide strategic initiatives, enhancing interdepartmental coordination.
- Organized training sessions for new hires, improving their adaptation to the workplace environment.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created a system to track inventory and order supplies.
Asphalt Maintenance Supervisor
City Of Philadelphia
Philadelphia
06.2014 - 07.2020
- Supervised daily asphalt paving operations to ensure quality and efficiency.
- Coordinated crew activities to ensure adherence to project timelines and safety standards.
- Inspected work sites for compliance with safety regulations and quality control.
- Managed equipment maintenance schedules to enhance operational reliability and reduce unexpected repairs.
- Trained new employees on paving techniques and equipment operation.
- Communicated with project managers to discuss progress and address challenges.
- Documented daily production activities and communicated updates to stakeholders.
- Resolved project issues promptly to maintain workflow and meet deadlines.
Heavy Equipment Operator 1
City Of Philadelphia
Philadelphia
08.2005 - 06.2014
- Operated multiple pieces of heavy equipment to efficiently excavate land for construction projects, ensuring safety and compliance with regulations.
- Operated heavy machinery for road construction and maintenance projects.
- Performed routine inspections on all heavy machinery prior to use.
- Maintained accurate logs of equipment usage and maintenance schedules, supporting effective project planning and resource allocation.
- Followed safety protocols to minimize hazards on job sites.
- Communicated project updates and needs to supervisors, facilitating timely decision-making and resource management.
Semi-Skilled Laborer
City Of Philadelphia
Philadelphia
09.2004 - 08.2005
- Assisted skilled workers in laying bricks, setting forms for concrete pours, and mixing mortar to support timely project completion.
- Operated hand tools and power equipment for construction tasks, contributing to project efficiency.
- Assisted in loading and unloading materials from trucks and trailers.
- Maintained a clean and organized work area to ensure safety compliance.
- Participated in training sessions to enhance skills and knowledge of equipment use.
Sanitation Worker
City Of Philadelphia
Philadelphia
06.2001 - 08.2005
- Collaborated with team members to streamline waste management processes, enhancing overall operational effectiveness.
- Implemented safety procedures for the handling of hazardous materials.
- Followed safety protocols to handle hazardous materials properly.
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
- Supported various departments to enhance collaboration and efficiency.
CUSTOMER SERVICES PHONES REP.
Ikea
Plymouth Meeting
06.2001 - 12.2002
- Guided customers in product selection and resolved inquiries to enhance shopping experience.
- Handled phone calls, executed data entry, monitored inventory, managed shipping, and organized home delivery for customers.
- Organized and maintained product displays to create a welcoming shopping environment.
- Worked with team members to streamline inventory management processes.
Education
Comptia A+ - Information Technology
Pre Scholas
Philadelphia, PA06-2024
MCAP - Manufacturing Certification
Drexel University
Philadelphia, PA06-2023
Bachelor's degree - Business Management
DeVry University
Fort Washington, PA12.2016
Skills
- Route optimization
- Route planning
- GPS navigation
- Safety compliance
- Logistics management
- Package organization
- Customer communication
Timeline
Delivery Person
Instacart
11.2023 - 11.2025
HIGHWAYS OPERATION ASSISTANT MANAGER
City of Philadelphia
06.2014 - 08.2023
Asphalt Maintenance Supervisor
City Of Philadelphia
06.2014 - 07.2020
Heavy Equipment Operator 1
City Of Philadelphia
08.2005 - 06.2014
Semi-Skilled Laborer
City Of Philadelphia
09.2004 - 08.2005
Sanitation Worker
City Of Philadelphia
06.2001 - 08.2005
CUSTOMER SERVICES PHONES REP.
Ikea
06.2001 - 12.2002
Comptia A+ - Information Technology
Pre Scholas
MCAP - Manufacturing Certification
Drexel University
Bachelor's degree - Business Management
DeVry University