Margaret Wright
Philadelphia
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Guest Services Shift Leader
Rivers Casino
09.2023 - Current
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
- Facilitated smooth communication between guests and hotel staff to ensure timely resolution of issues.
- Stayed current on local events and attractions, providing knowledgeable recommendations to enhance guest experiences.
- Managed phone lines effectively, directing calls appropriately while maintaining a courteous demeanor.
- Handled confidential information discreetly, safeguarding guest privacy during transactions and interactions.
EVS Attendant
Rivers Casino
12.2021 - 09.2023
- Enhanced cleanliness standards by implementing thorough cleaning and sanitizing procedures for various surfaces and areas.
- Improved overall facility hygiene by maintaining a consistent schedule of routine cleaning tasks.
- Reduced the spread of illness with diligent attention to detail in high-touch point areas, such as door handles, light switches, and railings.
- Ensured guest satisfaction by promptly addressing any concerns or issues related to cleanliness or sanitation.
- Promoted a safe environment through proper disposal of hazardous materials and adhering to safety guidelines.
Bar Manager
Yesterdays Tavern
03.1990 - 04.2019
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Mentored and trained staff members to ensure exceptional customer service standards.
Education
High School Diploma -
St. Michaels
Philadelphia, PA06.1979
Skills
- Policy Enforcement
- Exceptional communication
- Team Management
- Property Security
Certification
- Licensed Casino
Timeline
Guest Services Shift Leader
Rivers Casino
09.2023 - Current
EVS Attendant
Rivers Casino
12.2021 - 09.2023
Bar Manager
Yesterdays Tavern
03.1990 - 04.2019
High School Diploma -
St. Michaels
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