Margaret Wysocki
West Chester
Summary
Friendly and upbeat offering positive attitude and significant background in environments. Knowledgeable about operations, customer relations and security procedures. Highly observant and detail-oriented in tracking and assisting clients.
Overview
28
28
years of professional experience
Work History
Information Desk Greeter Volunteer
Penn Medicine Chester County Hospital
Westchester
09.2025 - Current
- Welcome patients and visitors with a friendly demeanor and professionalism.
- Provide directions and information about hospital services and departments.
Practice Manager
The Speech & Lamguage Center
West Chester
07.2022 - Current
- Oversee daily operations to ensure efficient patient scheduling and care delivery .
- Manage contractor onboarding.
- Implemented office policies to enhance workflow and patient experience.
- Monitored compliance with industry regulations and standards in therapy services.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Maintained financial records, including billing and accounts receivable and payable.
- Communicated with patients with compassion while keeping medical information private.
- Complied with OSHA and HIPAA regulations.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Ensured compliance with relevant state laws governing healthcare practices.
- Explained policies, procedures and services to patients.
- Maintained awareness of government regulations, health insurance changes and financing options.
Project Manager
Staples
Aston Mills
09.1997 - 07.2022
- Oversaw daily operations to ensure efficient customer experience.
- Managed purchases, shipment, and installation of office furniture.
- Implemented office policies to enhance workflow and customer experience.
Education
Some College (No Degree) - Business Administration
Neumann University
Aston Mills, PASkills
- Customer service
- Appointment scheduling
- Office management
- HIPAA compliance
Timeline
Information Desk Greeter Volunteer
Penn Medicine Chester County Hospital
09.2025 - Current
Practice Manager
The Speech & Lamguage Center
07.2022 - Current
Project Manager
Staples
09.1997 - 07.2022
Some College (No Degree) - Business Administration
Neumann University