Margit Turner
8-836-2488
La Chorrera
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Flight Attendant
Copa Airlines
9 2016 - 07.2024
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Ensured safety and comfort of customers onboard aircraft.
- Got promoted to Business Class Flight Attendant on August 2022
Bilingual Marketing and Administrative Assistant
Innova Promociones y Eventos
4 2014 - 4 2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
IT Support Specialist
Dell Technologies
04.2013 - 04.2014
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Completed up to 40 technical support tickets through incoming calls, emails or chats on the daily basis.
Senior Collections Specialist
Sitel Corporation
04.2012 - 04.2013
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Researched accounts and completed due diligence to resolve collection problems.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Managed more than 80 incoming calls per day.
Customer Service and Sales Agent
Radius
08.2011 - 03.2012
- Assisted call-in customers with questions and orders.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Handled up to 100 incoming calls per day.
Education
Bachelor of Architecture - Architecture
Universidad Interamericana De Panamá
Panama City, Panama 05.2001 -
Certification - Excel Essential
Microsoft 365
Panama City, Panama 05.2001 -
Certification - C1 English Proficient
EF Org
Panama City, Panama 05.2001 -
Certification - Introduction To Marketing
Universidad Autónoma De México
México DF 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Complaint resolution
Critical Thinking
Appointment Scheduling
Customer Relationship Management (CRM)
Live chat support
Follow-up skills
Team Development
Languages
English
Portuguese
Spanish
Software
Autcad
Sketchup
Office 365
Google Suite
Canvas
SAP
Microsoft Excel
Accomplishments
- Got promoted to Business Class Flight Attendant on August 2022
- Assisted management with the training of new staff members.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
IT Support Specialist
Dell Technologies
04.2013 - 04.2014
Senior Collections Specialist
Sitel Corporation
04.2012 - 04.2013
Customer Service and Sales Agent
Radius
08.2011 - 03.2012
Bachelor of Architecture - Architecture
Universidad Interamericana De Panamá
05.2001 -
Certification - Excel Essential
Microsoft 365
05.2001 -
Certification - C1 English Proficient
EF Org
05.2001 -
Certification - Introduction To Marketing
Universidad Autónoma De México
05.2001 -
Flight Attendant
Copa Airlines
9 2016 - 07.2024
Bilingual Marketing and Administrative Assistant
Innova Promociones y Eventos
4 2014 - 4 2016
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